Company Overview
Group/Division
Job Description/Preferred Qualifications
The Product Support organization's group develops, designs, and implements a comprehensive product serviceability strategy. Functions as the central service resource with design, installation, service documentation, product training, and continuous improvement for the product lifetime.
- Responsible for NPI, Sustaining, Cost of Service (COS), and Continuous Improvement Project, KLA services products in support of KLA inspection systems.
- Develop proactive strategies to support product ramp plans for new sites.
- Ensure the product meets entitled performance specs in the following areas: semi-standard performance metrics, COS, Availability, measurement issues (precision, stability, matching), field readiness (CSE skill, parts stocking, tooling).
- Prepare and deliver executive and senior level product presentation, KLA Product Support Operations, and Product Life Cycle reviews.
- Report on the progress of the new product introductions, CoS, field readiness, product performance, PLC activities, and customer operation meetings.
- Work with KLA Services (KLAS) and Product marketing teams to define Service Offerings, including fore casting of Cost of Service and product differentiation.
- Manage the resource allocation and planning for NPI execution per the division product roadmap.
- Drive the execution of the KLAS NPI deliverables as well as drive NPI process CIP such as Phase 2 Service Requirement Management and Service Revenue Readiness(SRR) success criteria. Develop a product support team, perform talent reviews, assess team performance, and create plans to improve team talent.
- Work with KLAS Product Marketing and KLAS Field Marketing to define plans to develop service products to enhance revenue. Work with Regional Service Directors to address site and product
Minimum Qualifications
- Bachelor of Engineering with 3-5 years' experience
- Education or experience with semiconductor capital equipment and integrated circuit manufacturing is helpful.
- Experience with product release and product lifecycle management software systems.
- Possess program management and new product introduction experience.
- Demonstrated skills in conceptualizing creative technical solutions and detailing them.
- People management experience is an advantage
- Good presentation skills.
- Strong communication and leadership skills
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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