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Support monitoring, troubleshooting, and optimization of ExpressVPN's global network. Respond to alerts, assist incident resolution, document SOPs, join on-call rotations, and collaborate with senior engineers to maintain availability and performance.
Role Overview
Key Responsibilities
Qualifications
What You’ll Gain
As a Network Operations Trainee, you will support the engineering and operations teams in monitoring, maintaining, and optimizing the performance of ExpressVPN’s global network. This role is ideal for early-career professionals passionate about networking technologies, cloud infrastructure, and cybersecurity principles. You will gain hands-on experience with real-world systems and tools that power an international VPN service.
Key Responsibilities
- Assist in monitoring network health, performance, and availability across ExpressVPN’s global infrastructure.
- Respond to alerts and assist in identifying, troubleshooting, and resolving network incidents.
- Collaborate with senior engineers to document standard operating procedures (SOPs) and incident playbooks.
- Participate in on-call rotations and contribute to after-hours incident response as needed.
Qualifications
Education & Experience
- Diploma or bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related field.
Technical Skills
- Good understanding of networking concepts.
- Familiarity with network monitoring tools (e.g., Nagios, Zabbix, Grafana) or willingness to learn.
- Comfortable working with Linux/Unix systems.
- Exposure to cloud environments (AWS or GCP) is desirable.
Soft Skills
- Strong analytical and problem-solving mindset.
- Excellent verbal and written communication skills.
- Ability to work well in a team and manage multiple tasks simultaneously.
- Eagerness to learn in a fast-paced, dynamic environment.
What You’ll Gain
- Hands-on experience with global network operations for a high-performance distributed service.
- Mentorship from experienced network and systems engineers.
- Exposure to industry-leading tools and technologies in network monitoring and cloud infrastructure.
- Career growth opportunities within ExpressVPN’s technical organization.
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Before you apply
- At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above.
- Please upload your resume as a PDF and do not include any salary or compensation information in it.
ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.
Top Skills
AWS
GCP
Grafana
Linux
Nagios
Unix
Vpn
Zabbix
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