What this Job Entails:
The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:
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Applies company policies and procedures to resolve a variety of issues
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Works on problems of moderate scope
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Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
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Work in conjunction with cross-functional teams to enhance service delivery and troubleshoot any OTN-related issues.
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Troubleshooting of Optical devices such as Ciena 6500 and Infinera GX40 in Hut, PoPs and Datacenter.
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Handle dark fiber maintenance and any other queries raised by OSP
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Day-to-day activities involve working on multiple vendor troubleshooting various software and hardware issues
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Support team in handling optical devices for any incidents such as hardware failure, power outage, major fiber event and etc.
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Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.
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Work with ISP/vendors on fixing any issues related to the network, such as RMA process and fiber repair.
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Knowledgeable on performing and reading the analysis/outcome of the OTDR testing.
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Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.Perform fault isolation based on the troubleshooting outcome.
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Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.Manage and escalate critical events while communicating clearly and concisely.
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Document and optimize operational processes and procedures.Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.
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Document and follow RMA processes and procedures for all relevant vendors.
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Work cross-functionally and cross-regionally with other optical and network operational support teams. Some weekend work may be required.Other duties as required.
This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
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Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
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Builds productive internal and external working relationships.
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Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
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Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
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Working knowledge of ROADM, coherent transponders and long-haul operation optical networks
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Understanding of Optical layer (L0/L1) traffic reliability configurations using Protection and/or Restoration schemes including pros/cons
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Knowledge on DWDM device, its component and familiar with the CLI command.
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Knowledge of Dark fiber testing and light level testing.
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Knowledge of Network and Networking protocols.
Preferred Qualifications:
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Experience working in a multi-vendor network environment.
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Network certifications, including server level certifications
Physical Demand & Work Environment:
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Must have the ability to perform office-related tasks which may include prolonged sitting or standing
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Must have the ability to move from place to place within an office environment
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Must be able to use a computer
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Must have the ability to communicate effectively
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Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
