Network Development Manager

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.

Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.

Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.

For more information, visit: https://www.thunes.com/ 

Context of the role

The Network Development Manager will be focused on scaling our partnerships with large, strategic financial partners including banks, cash networks, wallet providers, acquires, payment facilitators, card issuers and processors. You will be responsible for forming deep relationships with key accounts covering across the Asia Pacific. You will be their trusted advisor to our products and services. Using this relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up sell opportunities.

Key Responsibilities

• Ensures satisfaction amongst existing accounts to achieve positive account retention and contractual health
• Develop account plans and strategies and execute on them to increase revenue and market share
• Continually drive revenue within accounts through cross and up sell opportunities
• Be an advocate for their business, help the company to understand their demands/needs
• Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
• Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.)
• Full ownership of customer requests and exploring new opportunities to add value
• Acts as trusted partner ensuring account retention, contractual health, well-being, and maximum satisfaction of clients
• To ensure the global sales organization are aware of and are utilising the APAC network
• Ensures best-in-class, methodical partner management rooted in KPIs
• Ensures all specific reports and records are completed within timeframe, including utilisation of CRM tool with precision
• Provides timely feedback about performance, sales activity, account management status and ongoing strategy
• Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues

Professional Qualifications and Experience

You’re a natural people person who isn’t afraid to get scrappy to solve customer issues; you’re excited to become an expert in the high-growth technology businesses that rely on Thunes; you’re an energised and organised self-starter; you’re highly analytical and have a track record for improving the processes and organisations around you.

• Bachelor’s Degree or equivalent
• ~5 years+ B2B partnerships/account management experience working with banks/ financial institutions/ payments or SaaS companies in APAC countries
• Proven ability to grow revenue share  
• Operationally focused, with an ability to see a deal through to success, far beyond signing, leading teams through execution by using planning, metrics, and organisational structures
• Excellent negotiation skills with the tenacity to see through complex sales cycles
• Strong decision maker, able to prioritise through competing demands and complex problems
• Ability to manage multiple stakeholders, including compliance, legal, solutions delivery, treasury, and finance
• Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
• Proficient in English with additional language ability would be advantageous

Sound like you? Apply now!