Provide post-installation tech support for Business VoIP customers, troubleshoot issues, and enhance customer engagement through effective communication and problem-solving.
As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.
RESPONSIBILITIES
- Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Update tickets assigned with actions taken to resolve incidents and or escalate if needed.
- Provide both great technical support and customer service.
REQUIREMENTS
- High School Diploma
- 85% of English Proficiency great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills.
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
- Knowledge in the following areas/fields: (Mandatory) *if Certified it’s a plus.
- CCNA* - Network Monitoring
- Routing Protocols. - Cybersecurity
- Satellite Technology - LAN and WAN networks.
- Linux servers. - Telephone Plants PBX
- Structured Wiring - Antennas
What we offer:
What we offer:
Competitive Salary
Bonuses
A great and positive work environment
Parking Subsidy
Life and Medical Insurance
Benefits and discounts
Growth Opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Top Skills
Anydesk
Salesforce
Teamviewer
Voip
Similar Jobs
Other
The Sr. Fullstack Software Engineer will enhance the POS ecosystem, working on both frontend and backend technologies to support independent retailers.
Top Skills:
Angular.JsAWSDockerExpressjsGitLinuxNode.jsPHPReactSlim FrameworkSQLVue
Other
The NRS Customer Support Rep assists retailers and merchants with technical issues related to software or hardware, providing troubleshooting and support.
Top Skills:
HardwareHelp Desk SoftwareRemote Desktop ApplicationsSoftware
Other
Provide support to customers, address banking questions, process applications, and maintain relationships with retailers. Ensure satisfaction through effective communication and problem-solving skills.
Top Skills:
Microsoft Software
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
