Department Overview:
- Wells Fargo US Home Lending is on a mission to help more individuals and families, especially in minority communities achieve the dream of homeownership. As we enter an exciting growth phase, we’re building a powerhouse team in Manila to be part of our pioneer workforce to deliver exceptional service, drive innovation, and shape the future of Home Lending Operations in the Philippines.
About this role:
- Wells Fargo is seeking to hire a Mortgage Underwriting Manager, internally known in the organization as Business Accountability Manager.
- The role responsible for standards and controls in the business, ensuring effective design, assessment, monitoring, and execution through establishment of protocols, assessment, risk mitigation, oversight, reporting, and self-assurance activities.
In this role, you will:
- Manage and develop a team of specialists and coordinators tasked with activities in support of the business' risk mitigation activities
- Identify and recommend opportunities for process improvement, risk mitigation, and control opportunities
- Make decisions and resolve issues regarding resources, objectives, and operations of team to meet business objectives; interpret and develop policies and procedures for functions with low to moderate complexity and risk within scope of responsibilities
- Manage allocation of people and financial resources for team
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Desired Qualifications:
- Experience in Business Execution, Implementation, Strategic Planning, or equivalent
- 10+ years of overall experience with at least 5+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows.
- 5+ years of team leadership or management experience
- Should have had underwriter credit authority professional experience
- NMLS Safe Act Mortgage Loan Originator (MLO) License
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Strong stakeholder management and stateside partnership skills
- College graduate
Job Expectations:
- The candidate must be willing to work within US hours or night shift
- The candidate must be amenable to work on hybrid set-up (3x2), Mckinley Hills, Taguig
- Demonstrated knowledge/background in underwriting including credit scoring, credit systems, credit bureaus, and judgmental decisioning processes
- Supervise staff in tasks and processes to ensure timely completion, quality, and compliance in Underwriting
- Demonstrated strong people management skills required with ability to interact effectively with all levels of staff and management in an energetic and diverse environment and proven ability to train and motivate staff effectively
- Demonstrated track record in identifying inefficiencies and leading efforts to resolve and/or improve overall business processes
- Proven capacity planning and forecasting experience as well as an effective and efficient process to track results
- Develops metrics and tracks/ evaluates performance of processes, programs, services and initiatives
- Make decisions and resolve issues related to business operations under direction of the Underwriting management
- Ability to understand data, identify gaps and generate timely alerts to reduce/ eliminate gaps/ risks
- Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
- Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
- Collaborate cross functionally with Processing, closing & Sales teams for seamless communication and customer satisfaction
Posting End Date:
29 Sep 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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