This role works independently and is accountable for translating enterprise and Asia transformation priorities into practical initiatives that leverage AI, data, automation, and digital capabilities to improve operational efficiency, service quality, and scalability.
Acting as a trusted transformation partner to senior leaders, this role engages directly with Heads of Function and C‑level stakeholders, working closely with Technology and regional Centres of Excellence to shape solutions, challenge assumptions, and ensure fit‑for‑purpose delivery.
Role Highlights
- Singapore, hybrid working and permanent position
- Happy to talk flexible working
The Opportunity
You will be leading and delivering high‑impact transformation initiatives across the business, with a strong emphasis on execution, adoption, and measurable outcomes. You will be working independently and is accountable for translating enterprise and Asia transformation priorities into practical initiatives that leverage AI, data, automation, and digital capabilities to improve operational efficiency, service quality, and scalability.
You will be acting as a trusted transformation partner to senior leaders, this role engages directly with Heads of Function and C‑level stakeholders, working closely with Technology and regional Centres of Excellence to shape solutions, challenge assumptions, and ensure fit‑for‑purpose delivery.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your New Role
Transformation Delivery & Outcomes
- Lead and deliver end‑to‑end transformation initiatives, with approximately 70–80% focus on hands‑on delivery, from problem definition through implementation, adoption, and benefits realization
- Identify and prioritize opportunities where AI, data, automation, and digital solutions can materially improve business outcomes
- Translate strategic objectives into clear initiatives with defined scope, delivery plans, success measures, and realized benefits
Partnering with Technology & Center of Excellence (CoE)
- Partner closely with Technology teams and regional team for AI, Data Analytics, Robotics, Digital to shape solutions that are practical, scalable, and aligned to business needs
- Provide strong business and transformation input into solution design, challenging proposed approaches where they are unfit, overly complex, or misaligned to operational realities
- Bridge the gap between business intent and technology execution, ensuring solutions deliver real value—not just technical outputs
Stakeholder Engagement & Influence
- Engage confidently with senior stakeholders, including Heads of Function and C‑suite leaders, to influence priorities, decisions, and trade‑offs
- Act as a trusted advisor on transformation topics, balancing strategic ambition with pragmatic execution
- Build strong working relationships across business and support functions to enable delivery without direct authority
Change, Adoption & Sustainability
- Own the full change lifecycle for initiatives, including impact assessment, readiness planning, communication, training, go‑live support, and post‑implementation stabilization
- Ensure new processes, tools, and ways of working are embedded and adopted, with clear ownership and accountability in the business
Governance, Reporting & Accountability
- Operate within established Asia transformation governance, ensuring transparency of progress, risks, dependencies, and benefits
- Be accountable for delivery quality, timeliness, and achievement of agreed outcomes, including productivity uplift, cost savings, service improvement, and customer/partner impact
- First line of accountability for Singapore and extended Asia agenda where needed
About You
- Bachelor’s degree in Business, Technology, Engineering, Operations, or a related discipline, or equivalent practical experience
- Strong experience in transformation, operational excellence, digital transformation, or change delivery roles
- Proven track record delivering complex business initiatives using AI, data, automation, or digital solutions
- Experience working in large, matrixed organizations, engaging senior stakeholders across functions
- Background in financial services, insurance, or other regulated industries is advantageous but not essential
- Strong understanding of AI, data-driven solutions, automation, and digital transformation concepts enables effective identification and evaluation of opportunities to leverage technology in business processes.
- Ability to conceptualize how emerging technologies can address business challenges, even without direct involvement in technical solution design, helps translate technological advancements into practical strategies for organizational improvement.
- Being comfortable challenging solution designs, asking relevant questions, and refining delivery approaches ensures solutions are effective, align with business objectives, and foster continuous improvement throughout project delivery.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
- Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025
- HKB Technology Excellence Awards: Automation - Insurance
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Business Transformation, Client Counseling, Critical Thinking, Financial Products, Influencing Others (Inactive), Intentional collaboration, Managing performance, Negotiation, Performance Management (PM), Risk Management, Sound Judgment, Stakeholder Management, Succession Planning, Supplier Management, Waterfall ModelHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
