Company Description
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.
Job Description
We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.
Job Responsibilities
- Manage and expand relationships with existing restaurants and proactively identify further new business opportunities
- Do monthly/quarterly business reviews with your clients
- Achieve and exceed on weekly and monthly KPIs/business goals
- Maintain and grow the revenue and gross profit of each account through constructing and negotiating commercial terms within your portfolio
- Grow the topline for our clients and your portfolio through marketing endeavors, operational excellence tools/metrics, strategic launches/partnerships
- Work with internal support functions to ensure that content, operational, marketing
- Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
Qualifications
- At least 4 years of experience in a client-facing and sales-based relationship management role
- Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in any of the following areas: media, advertising, and e-commerce
- Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer
- Strong relationship builder, has a positive attitude and is a team player
- Highly driven, is self-motivated, target oriented, resilient and tenacious
- Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn
- Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
Additional Information
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
