Manager, Solutions Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

At Feature space, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

The Opportunity

In your role as Solutions Manager you will help us achieve our goals and deliver success on behalf of our customers by:

• Scoping and Designing the best solutions for clients based on our unique ARIC platform
• Acting in a lead role between technical and commercial teams and the customer
• Providing good quality input to POCs, opportunities and RFXs including writing proposals, delivering presentations, customized demos, workshops and scoping sessions
• Driving opportunities through the sales stages until internal handover to delivery. This will require management of expectations and timescales using negotiation skills and stakeholder management to overcome varied challenges to ensure opportunities stay on track
• Creating a compelling vision during pitches to senior managers and stakeholders on the customer side during meetings, workshops and presentations. This will entail adapting the material and demonstration to suit the audience
• Attending conferences including representing the company at a stand, presenting and demonstrating the product to assist in lead generation and gathering market intel
• Building strong relationships with clients and seen as a trusted advisor on fraud and risk solutions
• Providing enablement, support and training to the commercial team and following opportunities through to closure and subsequent delivery
• Staying up to date with fraud trends and mechanisms to combat these within the industry and maintain market awareness of competitors and their capabilities towards an informed pitch

Essential Functions

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required

• Responsible for helping the sales team plan how to win over customer stakeholders.
• Able to translate the necessary outcome of a meeting into tasks and can orchestrate all the work needed for preparation, execution and follow-up
• Takes full ownership of how deals and RFPs affect FS, ensuring all content is aligned to our strategy
• Able to escalate and resolve issues that arise
• Able to proactively engage with customer stakeholders to win them over
• Can handle detractors and win them over with strong communication and diplomacy skills
• Can steer customers towards a better solution for FS when custom requirements need to be managed
• Seen as a trusted advisor by senior internal stakeholders. Involved in internal strategy decisions and initiatives that improve the company
• Able to educate team members on how to communicate to senior stakeholders
• Identifies and champions improvements needed in training and team processes. Creates content, designs agendas, coordinates the attendees and ensures actions are completed
• Proactively assists with new starter training. Mentors and trains new starters and more junior team members

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelors Degree or at least 5 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications:

• 9 or more years of work experience with a Bachelors Degree or 7 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience working alongside a commercial or technical team or experience working client side either at a bank or insurance company
• Strong academic background (Technology or Scientific degree)
• Excellent written and verbal communication as well as good presentation skills
• Interest in fraud domain and detection strategies
• Basic understanding of analytical techniques including statistical modelling and Machine Learning
• Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage
• Strong ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s
• Prioritizing high and changeable workloads towards ensuring internal and external deadlines are met

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.