Critical Tasks and Expected Contributions/Results:
Responsible for maintaining and enhancing suite of product features on behalf of Singapore product team, including but not limited to
Modifiable vs non modifiable aspects of product
Projected impacts for each modifiable product aspect (financial, operational, risk, compliance etc.)
Assessing availability of appropriate internal and/or external resources/partners required to deliver specific product modifications
Removing/replacing outdated/non beneficial aspects of product offerings
Key collaborator with Business Development Team, Client Management Team, Underwriters, Actuarial, Operations, Network and D&A teams to work on plan design review, product proposals for new clients & renewals. Present compelling, data-backed proposals for product modifications (both additions and reductions) matched to client primary concerns of cost, access, quality and/or utilization. Highlight clear benefits and trade-offs of any product related modifications requested or chosen by brokers and clients.
Work closely with Client Managers to be involved in regular client/broker meetings, acting in an advocate/educator role in helping clients and brokers understand the impacts of product elements chosen on claims experience, while continuing to prepare for renewal cycles.
Horizon scanning & competitor analysis of product offerings. Identifying potential external partners to complement SG product offerings, based on in-depth knowledge of client needs.
Serves as point of contact for group proposition for all aspect global H&W solution such as but not limited to EAP solution.
Coordination for all tender activities, including RFP exercises for new and existing business, broker surveys and due diligence checks by prospect.
Design, source, evaluate and deliver structured Health and Wellness solutions and initiatives.
Assist in the preparation and presentation of business case for health and wellness opportunities to senior management.
Own vendor relationship, including negotiation of favourable terms with vendors on existing and new Health & Wellness initiatives, socialising with internal stakeholder and implementation of new initiatives.
Provide support for ad-hoc strategic initiatives and overall product strategy.
Key Challenges/Anticipated Changes in Environment:
Ability to manage in an environment of constant change
Ability to manage both internal and external stakeholders
Ability to influence stakeholders consultatively
Ability to work independently and execute projects and tasks effectively
Ability to prioritize multiple projects and responsibilities
Developmental Value of Position:
Exposure to various stakeholders from different parts of the organization and external partners
Translating company strategy into product roadmaps
Build skills in market analysis and competitive positioning
Building strategic thinking and cross-functional collaboration skills
Strengthening problem solving and solutioning skills
Experience/Knowledge, Education and Other Requirements:
Bachelor degree in a health discipline(s) or business management
5+ years’ experience working in the health industry, preferably familiar with healthcare or product management e.g. case management, disease management, population management, product management
Excellent verbal and written communication and negotiation skills and the ability to effectively interact with all levels of management and external vendors
Solid practical work experience in the health and wellness or product management area
Demonstrated ability to work across a large and cultural diverse group
Customer-oriented, Sales and business development experience is preferred
Familiarity with local and regional health and wellness industry and trends preferred
Personal Competencies Required:
Proactive and driven by curiosity
Strong analytical capabilities
Results oriented
Strong relationship management capabilities
Strong initiative and ability to work independently
Ability to prioritize multiple projects and responsibilities
Ability to scope details and trends appropriately
Comfortable working with all levels of management
Culturally sensitive to a diverse, international workforce
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
