About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.The Manager of Meetings and Events, APAC, supports the APAC Worldwide Sales Team by planning and executing high-impact customer events. This role is crucial in driving revenue, expanding market share, driving best in class partner and end user engagement and acquiring new business through innovative, seamless event execution.
The Manager of Meetings and Events thrive in a collaborative environment, excels in logistical planning, and has a proven track record of delivering memorable, brand-elevating experiences while managing and consolidating post event analytics.
Job Description:
Event Strategy & Planning:
- Develop event strategies aligned with business objectives to support revenue generation, brand awareness, and customer engagement
- Collaborate with corporate, regional, and property-level teams to ensure alignment from initial concept through post-event evaluation
- Conduct comprehensive on-site planning visits, offering expert consultation that reflects stakeholders’ objectives and expectations
Event Execution:
- Lead full-cycle event logistics including venue coordination, catering, meeting space configuration, AV requirements, transportation, gifting, décor, activities & entertainment and on-site activities
- Oversee the production of event materials, including invitations, websites, schedules, mobile apps, and attendee communications, in partnership with vendors and internal teams
- Deliver white-glove event coordination before, during, and after each event, ensuring flawless execution and a best-in-class attendee experience
Collaboration & Vendor Oversight:
- Partner closely with hotel and property staff to ideate and execute innovative programs that enhance the guest experience and position the property favorably
- Manage third-party vendors to ensure timelines, design aesthetics, and technological platforms support event goals efficiently and effectively
- Consolidation of presentations, speeches, partner profiles, content and brand assets for showcase relevant to event while coordinating with Home Office stakeholders
Creative Guidance & Innovation:
- Provide data-driven insight to guide hotel partners toward creative, results-driven event formats and experiences proven effective with target audiences
- Continuously evaluate trends and best practices in event marketing to enhance future programming
Fiscal Management:
- Maintain fiscal accountability for event budgets, identifying cost efficiencies while ensuring high production value
- Proactively communicate potential budget variances and recommend solutions to mitigate overages
- Finalize post-event financial reconciliation and collaborate with Sales Finance to resolve billing or refund issues
Performance Reporting:
- Execute and refine ROI tracking protocols to evaluate event impact on business goals.
- Generate post-event reports with performance metrics, stakeholder feedback, and actionable insights for improvement.
- Monitor trends across events and make strategic recommendations to optimize future initiatives
Education:
- Degree in Business / Events Management / Hospitality Management
Work Experience:
- Minimum 5+ Years in conference services or meeting planning in a corporate / luxury hotel environment
Travel:
- Travel when required
Key Behaviourial Competencies:
- Communication – Strong written and verbal communication skills; ability to communicate at all levels in a tactful yet effective manner.
- Teamwork – Collaboration with WSO Sales team, properties, vendors and finance for mutually beneficial results.
- Unflappable – Work well under pressure, remaining calm and poised
- Innovative – Find resourceful and creative solutions to differences of opinions, unexpected issues or desire for new and untried events
Technical Skills and Knowledge:
Strong computer skills in a PC environment, including:
- MS Office (Word, PP, Excel, Teams, SharePoint, Power BI)
- Golden Sales and Catering
- Experience with Marketo, app and registration web site creation, scheduler programs
- Analytical abilities and system skillset to support Events ROI
Key Functional Competencies:
- Time management – Ability to organise and prioritise in the face of multiple projects and priorities while demonstrating deadline management
- Project Management – Enjoy having numerous simultaneous tasks, responsibilities, projects and deadlines
- Problem Solving – Ability to make sound decisions in pressured and time-sensitive situations
- Attention to Detail – Uncompromising perfectionist regarding event details
- Negotiation Skills – Able to negotiate with hotels and vendors
