Manager – Acceptance Solutions

Posted 3 Days Ago
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Singapore
7+ Years Experience
Fintech • Information Technology • Payments
Join a world leader in payments and technology!
The Role
The Acceptance Solutions Manager at Visa is responsible for supporting deployment, activation, and usage of seller side solutions, providing thought leadership in developing new solutions, and leading business development strategies in the AP region. The role involves collaborating with global and regional teams, managing client implementation, and advocating for the needs of the AP region in product development.
Summary Generated by Built In

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary  

 The Acceptance Solutions team in thew Product organization is a team of seller side thought leaders and execution-focused specialists, who are merchant acquiring domain experts. Our primary objective is to support our geographic markets with the deployment and execution of seller (merchant and acquirer) solutions that increase stickiness to Visa through solving for client pain points, while generating sustainable new revenue streams. 

What an Acceptance Solutions Manager does at Visa: 

This role will be a critical member of the AP Acceptance Solutions team responsible for supporting deployment, activation, and usage of a range of seller side solutions including Tap to Pay, Tap to Phone (and other Tap to X use cases), Pre-Disputes Services (e.g.: Verifi), Rapid Seller Onboarding, Visa Merchant Screening Service (VMSS), Visa BIN Attribute Service and other data solutions. This team also provides thought leadership in the development of new solutions, for example Biometric Payments and Digital Receipts. 

This individual will work closely with geographic MS&A and Product leads and their clients (e.g.: acquirers, payment gateways, merchants) to build client business development strategies, lead pre-sales engagements and pipeline management, and project manage client implementation & integration of these solutions and initiatives. The primary focus of this role will be Visa's dispute management solutions. 

In this role, you are expected to: 

  • Serve as the subject matter expert for Visa Acceptance solutions, offering guidance to markets and client-facing teams 

  • Lead efforts to expand Acceptance Solutions adoption across the Asia Pacific (AP) region, working with client-facing teams to identify potential clients, understand their needs, and demonstrate how the product can fulfil these needs 

  • Develop high-quality pitch decks, business cases and case studies tailored to clients specific portfolio performances and market conditions 

  • Collaborate with Global Products, Regional Products and Solutions, and AP Client Services teams on technical solutioning and implementation 

  • Work with regional stakeholders, global product owners, and cross-functional teams to facilitate internal approvals and technical or process changes necessary for launching new use cases 

  • Align with key cross-functional AP and Global stakeholders, and priority markets to ensure strategic and tactical alignment for long-term product vision 

  • Advocate for the needs and requirements of the AP region in global product development and strategy 

  • Maintain a well-organized and up-to-date repository of product materials, including service guides, specifications and other relevant information 

  • Manage stakeholder expectations, keeping them informed about the product's progress, challenges, and successes 

  • Work with Visa Consulting and Analytics (VCA) to analyze data and monitor live customer product performance 

  • Assist in managing the product budget, financial planning and forecasting 

  • Keep updated with regulatory changes and industry trends, evaluating their potential impact on the product, and adjusting the product strategy accordingly 

Why this is important to Visa 

As competition intensifies at the point of sale with growth in alternative payment methods, sustaining past growth trajectory will require Visa to continually innovate and value-add to ensure merchant preference for Visa payments. This will help Visa not only to generate incremental value-added service revenues, but also to drive relevance and active usage of core consumer payment products while deepening relationships with Visa clients. 



Qualifications

What you will need:
Bachelors Degree, MBA or equivalent qualification

  • 6-8 years of experience in program management and project delivery, ideally within Payments or Banking organizations
  • Willingness to roll up your sleeves and do whatever is necessary - general manager or owner mentality
  • Proven track record of high performance and recognized as a subject matter expert in business areas or products.
  • Experience in matrixed environment working with global, regional and cross-functional teams
  • Proven team player with strong collaboration, adaptability, and effective with diverse stakeholders and clients
  • Excellent presentation and communication skills, both oral and written
  • Strategic thinker with interest in technical solutions, ability to explain product features & complex concepts to clients clearly
  • Critical thinker with strong data manipulation and analysis skills, including advanced PowerPoint and Excel skills
  • Self-driven, results-oriented, capable of managing multiple workstreams simultaneously.
  • What will also help:
  • Good working knowledge of Visa’s payment processing systems, understanding of various Visa products and services, especially digital products is plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Top Skills

Java
Python
The Company
26,500 Employees
On-site Workplace
Year Founded: 1958

What We Do

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.

We are looking for people like YOU. Come join a people-centric company where you can invest in your career.

For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.

Why Work With Us

Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.

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