Localization Quality Program Manager - Japan

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Globalization team helps to bring Square products and services to the world. Its goal is to leverage Square's success in the U.S. and deliver innovative, simple, unique, and fully localized experiences to international Sellers. We are looking for a Localization Quality Program Manager to join Square's fun and fast-paced team in Japan or West Coast U.S (PT timezone). Reporting to the LQPM Lead, you will help us shape Square's message with maximum relevance in Japan, amplifying the brand and products in the market. This remote position is open to candidates based in Japan (JST) or the US West Coast (PT/PST), using the natural timezone alignment between these regions for optimal team collaboration
You Will

• Manage the Japanese linguistic quality program across all content types, reviewing the output by the translation teams according to our internal quality management models
• Oversee our vendor linguist program, including resource allocation and coordination of market-specific initiatives
• Develop linguistic and cultural assets and standards, including maintaining style guides, glossaries and other key guidelines necessary to promote localization quality in Japan
• Proactively engage with in-market stakeholders to influence the linguistic and localization approach for different content types while optimizing for a consistent local user experience
• Gain knowledge and awareness for Japan through research as conducted by local partner teams, adapting localization tactics and feedback to ensure the local success of campaigns, product launches and other projects.
• Lead quality assurance processes and proactively manage localization risks to maintain high linguistic and cultural standards
• Collaborate with the Globalization team and other cross-functional stakeholders to identify opportunities for improvement to our processes, quality program and other operational efficiencies

You Have

• 3+ years of experience in the localization industry, either on the marketing or product side
• Native proficiency in Japanese, with the ability to understand it as spoken in Japan, including strong grammar, writing, and editing skills
• Professional proficiency in spoken and written English
• Deep understanding of the Japanese market, its cultural dimensions, and linguistic norms with the ability to successfully convey our brand on a local level
• Ability to describe linguistic challenges, cultural questions and concepts to internal stakeholders
• Exceptional attention to detail, flexibility and ability to excel on a fast-paced multicultural team
• Experience working with Phrase (formerly Memsource) or comparable TMS, machine translation engines and/or other localization technologies
• Experience leading or managing localization quality assurance processes for the Japanese market.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.