LNP Specialist

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The LNP Specialist, part of the Local Number Portability (LNP) team, enables consumers to transfer their existing telephone number (traditional or Internet-based) from one phone service provider to another. With 8x8 Internet Phone Service, customers can request the portability service free of charge at any time during the initial order process or even after they have become an 8x8 subscriber, as long as they maintain phone service for the number they want to transfer.

As an LNP Specialist Specialist, you will ensure the highest level of customer satisfaction by successfully coordinating the porting of LNP projects for 8x8s larger customers and partners. You will balance a variety of Responsibilities and communicate effectively across multiple groups while exemplifying 8x8 core values.
Responsibilities

• Effectively coordinate, track and complete multiple porting projects with zero downtime for our customers

• Serve as a liaison between our providers, Virtual Contact Center Provisioning, partners, and end users for porting requests

• Work closely with 8x8's underlying local exchange carriers (LEC) and international carriers to facilitate phone number transfers

• Monitor port requests from inception to completion

• Enable ported telephone numbers

• Assist with Virtual Contact Center Provisioning activities and duties as needed

• Troubleshoot and resolve escalations from customers, sales, and other support teams through phone, chat, cases, and/or e-mails

• Assist with training duties

Qualifications

• 2-3 years of experience in a Customer Support/Customer Service, LNP roles

• Customer Service Management (CRM) systems and knowledge management solutions expertise

• Proficient with a client facing role

• Ability to work across teams and across all levels of the organization

• Familiar with telecommunications terms and infrastructure

• Interpersonal skills and character to build trust and maintain credibility

• Expertise in managing and tracking databases using MS Excel

• Understanding of basic billing concepts

• Excellent written and spoken English language skills

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.