Lead Technology Consultant

In this role, you will work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our Dynatrace platform aligned with the customer’s desired business outcomes. The Lead Consultant will represent Dynatrace as a trusted advisor, guiding customers along their Dynatrace journeys. Lead Consultants are expected to deliver Dynatrace core service offerings having regular interactions with developers, architects, business analysts, and line-of-business executives. Lead Consultants will also be a go-to-resource for all ACE Services for expert knowledge and experience in all aspects of troubleshooting, best practice and general guidance.

Responsibilities:

• Define and deliver education sessions focused on Dynatrace solutions in our customers’ environments
• Consult with customers to understand, and then meet, their business and technical goals
• Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
• Identify key “Business Modeling” integration opportunities, especially around reporting, alerting, dashboards, SLAs
• Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices
• Use Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great “aha!” moments
• Participate in project scoping
• Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
• Partner with the sales team as needed in presales technical sessions
• Recommend complementary products or product features to meet customer goals

Travel Requirements

• Most Dynatrace Services client engagements completed by Lead Consultants are short to mid-term assignments but usually do not require travel. However, on occasion, site visits may be required
• Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities

Required Skills:

• Minimum 4 years Consultant experience or equivalent industry experience. This may include 2-3+ presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)
• 3 years of demonstrated high customer satisfaction
• Current knowledge of and certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk)
• 2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
• Three industry certifications (e.g. AWS, Google Cloud, Kubernetes, PMP)
• Experience with data visualizations via charts and dashboards
• Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
• Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
• Understands automation and its key use cases
• Can develop and maintain highly complex DQL queries and maintain highly complex workflows
• Understands and identifies impacts of actions, can plan for potential risks or issues
• Fluency in Japanese language as well as strong familiarity with Japanese business practices
• Proficiency in English

Desired Experience:

• 4+ years consulting experience with Dynatrace technology consulting
• Experience in a major vertical such as Finance, eCommerce/Retail, Insurance
• Identification of gaps in product use and automation to drive innovative ways of working
• Creation and adaptation of processes to new industry trends and achieves associated benefits