Laboratory Operations Executive

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

• Familiarization with all Test Methods & Laboratory Procedures
• Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
• Maintain Coordination with the Team and with fellow coordinators.
• Maintaining the customer relationship, answering queries and handling complaints and feedback.

Specific responsibilities:

• Review worksheets before passing on to the laboratory analyst
• Work with operation department to retrieve samples when customer calls for re-test
• Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
• Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included
• Release test results to customer upon final review
• Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)
• Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
• Understand the full details of contracts & customer requirements.
• Provide recommendations to the customers based on test results
• Attend to customers queries and visits, email correspondence  and providing quotations.
• Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
• Coordinate delivery and collections of samples
• Ensure and release of Error free Reports with a follow up with the customers
• Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
• Assist operation team on operational related matters if applicable
• Review, escalate and request repeat results if abnormality in result findings 
• Follow up on the instruments, analysis and corrective actions.
• Perform any other task(s) as assigned by management

• Diploma in Chemistry or related discipline
• Preferably at least 1 to 2 year of hands-on experience in laboratory testing setting
• Positive working attitude
• Team player and hard working
• Strong coordination skills
• Good time management 
• Customer service-oriented and good people management 
• Must be able to work independently
• Basic Mathematics and Chemistry skills
• Familiar with handling practice of chemicals/solution/reagents 
• Applies judgment and acts according to the SGS standards of ethics and integrity