JPMorganChase
Kinexys Digital Payments - Market and Product Expansion, Associate
Be an Early Applicant
Own end-to-end client adoption across onboarding, servicing, and releases; run launch readiness; create enablement materials; run Voice-of-Customer programs; partner with support to resolve trends; track adoption and readiness KPIs; strengthen process, controls and governance for scale in a regulated environment.
Job Responsibilities:
- Own the client adoption experience end-to-end across onboarding, servicing, and releases—mapping journeys, diagnosing friction, and driving measurable improvements.
- Run launch readiness like a fintech operator: stakeholder alignment, impact assessments, run-of-show, cutover plans, hypercare, and post-launch retros.
- Build and maintain world-class enablement (FAQs, playbooks, training materials, release notes/communications) that make complex capabilities simple and actionable for customers.
- Drive Voice-of-Customer programs (surveys, interviews, support signal intake), synthesize insights into themes, and manage action plans through closure.
- Partner with service/support teams to monitor issue trends, elevate incident communications, and continuously improve knowledge content and self-serve resources.
- Track and report experience and readiness KPIs (adoption, time-to-onboard, ticket drivers, satisfaction metrics where applicable), producing clear updates for senior stakeholders.
- Strengthen operational foundations through process documentation, controls, and governance artifacts that enable scale in a regulated environment.
Required qualifications, capabilities, and skills:
- Minimum 2 years in business operations, customer experience, product ops, change management, onboarding, or service delivery (financial services, fintech, or enterprise tech preferred).
- Bachelor's degree in Finance or equivalent discipline
- Strong program/project coordination skills—comfortable managing multiple workstreams, timelines, and dependencies.
- Excellent written and verbal communication; able to translate technical or complex topics into crisp, client-ready messaging.
- Data comfort: basic analysis, dashboards, KPI tracking, and turning metrics into decisions.
Preferred qualifications, capabilities, and skills:
- Experience supporting APAC rollouts and/or multi-stakeholder operating models across regions and functions.
- Familiarity with journey mapping, VOC programs, training/enablement delivery, and continuous improvement practices.
- Exposure to risk/compliance-aware operations in regulated environments (documentation, controls, governance).
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase Singapore, Singapore, SGP Office
One@Changi City, Changi Business Park Central 1, Singapore, Singapore, 486036
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