Key User Account Management (Power Tools)

Company Description

About Bosch Group

The Bosch Group is a leading global supplier of technology and services, employing roughly 429,400 associates worldwide and generating sales of 91.6 billion euros in 2023. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technologies that is “Invented for life.”

About Robert Bosch (South East Asia)

Robert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group’s interests in Southeast Asia, where it is currently present in all ASEAN member countries. The company is active in all the company’s four business sectors of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The Asia Pacific headquarters for its Mobility Aftermarket, Building Technology and Bosch Software Innovations businesses, as well as operations for Corporate Research and Advance Engineering, and Information Technology, are part of Robert Bosch (SEA) Pte Ltd. In Bosch, we are committed through our EVP ensuring all our associates to GROW, ENJOY and INSPIRE during their journey with us.

Job Description

• Manage and maintain user contact data.
• Build and nurture direct relationships with key users.
• Develop and maintain a hunting list for potential clients.
• Ensure transparency on key users and projects, including potential evaluations, user demands, project management, and infrastructure setup.
• Regularly update dashboards on users and applications/projects.
• Take responsibility for sales and gross margin targets for sales force-driven customers.
• Manage, enable, and monitor specialized (sales force-driven) retail operations.
• Collaborate with the After Sales Manager to audit the fulfillment of added value services (logistics, first-level technical support, financials, after-sales service).
• Provide commercial and conceptual training.
• Sell and create additional services such as Fleet Management, Full Service, Pick-up, and 24-hour repair.
• Develop direct sales strategies that do not conflict with retail-driven sales.
• Personally manage large accounts and projects, focusing on assertiveness, information, and purchase phases.
• Aim to cover the top users in the country.
• Collaborate with the regional team to address user demands for solutions and applications.
• Serve as an interface and support for divisions responsible for cross-selling concepts.
• Implement central user marketing strategies and concepts.
• Ensure the correct mix of products and services for quality-oriented large users.

Qualifications

• 5-7 years of experience in the construction or manufacturing industries, with a focus on key account management or similar roles.
• Proven track record in managing large accounts and driving sales growth.
• Extensive experience in technical sales and project management.
• Demonstrated success in achieving sales targets and managing complex projects.
• Experience in building and maintaining strong customer relationships.
• Ability to understand and respond to user demands and project requirements.
• Experience in managing retail operations and after-sales services.
• Familiarity with logistics, technical support, and financial aspects of after-sales service.
• Proven ability to collaborate with regional and cross-functional teams.
• Experience in implementing marketing strategies and driving cross-selling initiatives.
• Strong communication skills, with experience in training and enabling sales teams.
• Ability to communicate effectively across all hierarchy levels.