IT Support Intern

• Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.

• Manage and ensure system availability and IT services accordingly to SLA

• Manage IT assets, software licenses, maintenance and inventory list.

• Support deployment & configuration of the system using 3rd party tool (Laptop, desktop, Mac OS)

• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
  Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.

• Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)

• Troubleshooting and rectification of helpdesk tickets from start to resolve.

• Offer technical support to company staff and troubleshoot computer problems

• Other duties as assigned.

Learning Objectives

• Gain proficiency in troubleshooting hardware and software issue

• Develop the ability to explain technical issues to non-technical users clearly and effectively

• Enhance critical thinking skills by analyzing recurring problems and proposing long term solution

• Gain exposure to IT support best practices and industry standard

• Work collaboratively with IT team members on project and support task
   

​Requirements

• Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.

• Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)

• Willing to learn and independent.

• Basic Network knowledge.

• Basic Server setup knowledge.

• Able to work under pressure.

• Strong analytical and problem-solving skills

• Good communication and project management skills.

• Able to work effectively in a complex (matrix) environment

• Must be comfortable talking to people at all levels