Provide infrastructure and end-user support for trading operations: monitor network and systems, manage incidents and vendor liaison, maintain servers and backups, support the Flux trading system, coordinate cross-team problem resolution, implement optimizations, produce IT documentation, and conduct security reviews.
- Act as the primary liaison with external network and infrastructure vendors.
- Monitor network and system health, managing incident response and escalation where required.
- Maintain server environments, including hardware oversight and system configuration.
- Execute scheduled maintenance activities such as backups, patch management, and updates.
- Provide user support for the Flux trading system, including access setup and troubleshooting.
- Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
- Lead coordination of complex technical problem resolution across internal teams and third parties.
- Implement infrastructure improvements and optimisation initiatives.
- Produce and maintain IT documentation, operational procedures, and governance standards.
- Conduct security reviews and support implementation of protective controls.
Requirements
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
- Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.
- Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
- Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
- Comfortable working in a shift-based environment to support business and operational needs.
Working Arrangement
- Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.
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What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
