Are you looking for a challenge? That's what we offer!
Job Summary:
We are seeking a dedicated and highly motivated IT Operations & Support Engineer to join our dynamic IT team. In this role, you will be responsible for the day-to-day management and support of our IT infrastructure, ensuring the reliability and efficiency of systems, networks, and services. You will also provide hands-on technical support, troubleshooting, and issue resolution together with IT team from various APA location to ensure minimal downtime and seamless operations.
The ideal candidate will have a strong technical background in IT systems, a passion for problem-solving, and the ability to collaborate across teams to ensure optimal performance and user satisfaction.
Key Responsibilities:
1. IT Operations Management:
- Monitor and manage the health and performance of IT infrastructure, including servers, networks, and cloud environments.
- Oversee system updates, patch management, and scheduled maintenance to ensure smooth operation.
- Execute and document operational tasks, such as backups, security checks, and system health assessments.
- Ensure maximum network and system uptime through active monitoring and preventive maintenance.
- Manage and support mobile device, PC, servers and IO devices operations
- Assist the global and regional team for projects rollout
2. Technical Support & Troubleshooting:
- Provide L1/L2 technical support for internal users, addressing system issues and network problems.
- Troubleshoot, diagnose, and resolve hardware, software, and network issues across various IT environments (on-premise, cloud, etc.).
- Coordinate with vendors for hardware repairs and software issues when necessary.
- Track and document support requests in the IT service management system, ensuring timely resolution and closure.
3. Incident & Problem Management:
- Respond to IT incidents and alerts, escalating as necessary to ensure rapid resolution.
- Collaborate with cross-functional teams to investigate and resolve recurring technical issues or outages.
- Follow established procedures for incident and problem management, ensuring minimal disruption to operations.
4. Documentation & Reporting:
- Create and maintain accurate documentation for all systems, configurations, and support processes.
- Assist in creating knowledge base articles and troubleshooting guides for Internal IT team
Key Requirements:
Education & Experience & certification :
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 4 to 6 years of experience in IT operations, systems support, or a similar technical role.
- Experience with IT service management tools (e.g., Serviceware, Jira, etc.) is a plus.
- ITIL Foundation Certification an advantage
- CompTIA A+ or Network+ Certification an advantage
- Microsoft Certified: Azure Fundamentals or similar certifications an advantage
- Cisco Certified Network Associate (CCNA) an advantage
Technical Skills:
- Strong knowledge of IT infrastructure, including servers, networking, voice, cloud platforms, and operating systems (Windows, Linux, SQL).
- Familiarity with IT operations tools for monitoring, patch management, and backup solutions.
- Experience with troubleshooting and supporting common business applications (e.g., Microsoft Office 365, VPN, Active Directory, Sharepoint, Team).
Soft Skills
- Strong analytical and troubleshooting skills.
- Excellent communication skills, both written and verbal in English and Mandarin, other languages (such as Japanese, Korean and Thai) is an added asset
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong documentation and reporting capabilities.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Able to work independently with minimum supervision
Working Condition
- Schedule and adhoc Travel within APA location a must.
- Hybrid working environment in Singapore
Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.
