IT Operations Specialist (Singapore)

Available Location: Singapore
About the Role
As an IT Operations Specialist I (P2), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests.
This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.
Responsibilities
Onsite IT Operations & Office Support

• Act as the onsite IT support resource, responding to employee requests and incidents.
• Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
• Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
• Partner with IT and Security teams to follow access control and compliance policies.

Conference Room & Event Support

• Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
• Assist with small to mid-sized corporate meetings and events, including setup and technical support.
• Escalate complex AV or event issues to senior specialists or vendors as needed.

Employee IT Support

• Provide in-person support for hardware, software, and network connectivity issues.
• Help employees with device setup, account access, and secure remote connectivity.
• Deliver professional, customer-focused service when working with employees at all levels.

Qualifications & Skills
Required:

• 1-2 years of IT support or helpdesk experience in a corporate environment.
• Strong troubleshooting skills for common hardware, software, and connectivity issues.
• Familiarity with video conferencing platforms (Zoom, Google Meet).
• Knowledge of IT asset management practices.
• Excellent communication and customer service skills.
• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred:

• Experience with IT ticketing systems (e.g., Jira Service Management).
• Familiarity with device management tools such as JAMF or Intune.
• Basic understanding of IT security best practices.
• Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.