IT Business Analyst

IT Business Analyst researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs. This role provides opportunities to continuously evolve practices and do things differently. It encourages exposure and upskilling to acquire new skillsets, knowledge and experience. The outcome will directly impact the speed of achieving organization objectives and quality of deliverables.

Key Roles & Responsibilities:

• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams
• Support product owner, SME (Subject Matter Expert), engineers and architects in solutioning conversations, ensuring optimum leverage in underlying components while meeting business needs
• Conduct prioritization with product owner
• Play scrum master role and perform sprint planning
• Ensure squad members have accurate understanding on user stories and acceptance criteria
• Ensure delivery (code/product) is adequately tested to an acceptable standards
• Ensure UAT sign off is secured for deployment into production
• Use data to elaborate and justify
• Escalate risks and issue as necessary

Behaviors & Interpersonal Skills:

• Effectively conveys complex concepts and information, transforming technical details into business insights and advice
• Influences key stakeholders (peers, leaders) to consider alternative perspectives and providing technical inputs to inform decisions

Job Functional Knowledge:

• Specialized depth of expertise in the technical and functional knowledge in life insurance
• Applies and integrates knowledge from the discipline and the domain to devise effective approaches to work products

People Leadership & Autonomy:

• Contributes to setting standards through expertise in own job discipline that impacts others' deliverables
• May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests
• Provides guidance to others and may serve as a point of escalation for professional advice; gains guidance from Lead(s)

Problem Solving:

• Uses analytical thought to exercise judgment and contributes to the development of new solutions

Impact:

• Impacts the achievement of operational, project or service objectives that may have influence on the organization

Job-specific Accountabilities

• Interprets and documents business and functional requirements
• Research and documents issues involving workflow procedures and processes
• Analyzes data and develops creative solutions
• Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation
• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems
• Translates business and user requirements into Epics, Features, and User Stories
• Facilitates the design sessions with the project implementation team
• Determines the acceptance testing framework and standards to assess completed projects
• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
• Evaluates and recommends technological solutions that align with business needs and industry leading practices
• Facilitates communication between business stakeholders and technical teams throughout the project lifecycle
• Collaborates with development teams to ensure successful implementation of system enhancements or new solutions

Technical and Functional Knowledge

• In-depth understanding of business analysis principles and methodologies, and technological systems
• Good understanding of the group function including product offerings, and service and management structure
• Understanding of system design and analysis and user testing
• Experienced using business analysis tools and techniques
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels
• Understanding of relevant software development methodologies
• Familiarity with enterprise-level systems and applications

Skills

• Project management
• Workflow design
• Stakeholder management
• Data analytics
• Technical documentation
• Agile

Required Qualifications:

• Minimum 5 years' experience in BA role
• Experience in Life Insurance organization is a must
• Experience in writing business and technical requirements is a must, preferably for workflow, document management system, document generation engine and APIs
• Delivery experience in Agile preferred
• Experience working with regional development team preferred

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid