Supports IT applications through data inventory, access-rights reviews, data-retention documentation, application lifecycle management, GLPI updates and form development. Provides Level 2 incident and request diagnosis, escalates unresolved issues, documents resolutions, analyzes recurring incidents, tracks SLAs in Power BI, and assists project managers.
As an Intern you will assist IT-Applications team on different tasks including but not limited to :
RESPONSIBILITIES
Data inventory and data cleaning for the trustmark certification:
- Understand how our student and guardian management tool works and how the data is managed
- Build a matrix with all the access rights assigned
- Meet the different departments for a review and update of these access rights
- Feed the document Data Retention Policy and other documents related to data security.
Applications lifecycle management/Inventory of school applications
- Work with the pedagogical team to cleanup our applications
- Update the list of active applications in our ticketing system GLPI
- Build dynamic forms in GLPI for the software requests
- Update the relevant documentation
Support Level 2/Project management assistant
- Review, analyse and update user's requests and Incidents
- Perform Level 2 diagnosis and resolution of incidents and requests
- Escalade unresolved issues to IT-APPS level 3 or to vendors
- Perform incident closure, verifying problem resolution with users and documenting of SOP
- Analyse recurrent incidents and be proactive
- Track SLA of incidents and requests in Power BI
- Assist the project managers with assigned tasks
The precise list of responsibilities described above is only indicative and subject to change,
according to the evolution and the needs of the department, and as required by the manager.
International French School (Singapore) Singapore Office
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