As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Manager, Investor Services
Locations: Singapore | Hybrid
Get To Know Us:
SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts
With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products
· Tax services for hedge funds, fund of funds and private equity funds
· Derivatives processing, valuations agent, syndicated bank loans processing
· Regulatory and analytics services
· Managed services IT/data center and business process outsourcing
· All available on a stand-alone basis to institutional clients
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Education: Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
What You Will Get To Do:
Manager in Investor Services team is responsible to provide a spectrum of Transfer Agency services to our clients. Individual appointed to this position will have to deliver the highest service level to clients and ensuring compliance with internal policies and procedures.
Key Responsibilities:
- Ensure Oversight all investor correspondent reports are approved by the client and distributed to investor as per the KPI;
- Review all investor transaction inputted by the team and all the document and approval are in placed before we can close such transaction.
- Process on investor related payment including the subscription and redemption funding transfer, capital call, distribution and dividend payments.
- Oversight the KYC process being done by the team which includes performing CDD ongoing review, trigger event, documentation checking, AML and sanction risk assessment; Handle outstanding/incomplete CDD documents, escalate and see approvals as per the relative AML policy and procedure;
- Promote and provide training/demo to client on the use of SS&C portal;
- Timely response to the enquiries from fund managers, investors and auditors etc;
- Handle new client onboarding; make sure all internal setup meet the need of the clients;
- Build up and maintain good relationship with clients.
- Participant in system/process enhancement project to improve the reporting quality or operation efficiency of the process.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
