Assist with customer feedback analytics, administer global awards, plan initiatives to enhance branded service culture, manage customer feedback, and provide administrative support for related systems.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.
Job Description
Job Responsibilities:
- Assist with customer feedback analytics and reporting for regional meetings..
- Assist in administering the global staff recognition awards, working with cluster HR partners.
- Assist to plan, develop and execute relevant campaigns/initiatives and content for staff/associates (e.g. Ascott Moments Week, Ascott Culture Week) to drive and build branded service culture.
- Review and update guest feedback handling standards and guidelines
- Manage customer feedback via Customer Relations mailbox, ECMS and social media.
- Provide administrative and user support for systems-related matters such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey and Shiji ReviewPro Online Reputation Management.
- Assist in adhoc projects or tasks when required.
Job Requirements:
- Preferably a diploma/degree in Marketing Communications or Social Science or Hospitality Management (with a module in data analytics, preferred, not mandatory).
- Comfortable working with numbers and data.
- A passion/heart for service & culture and must enjoy working with people.
- Excellent verbal and written communications skills in English. Proficiency in other languages such as Chinese would be an added advantage, but not mandatory.
- Ability to multitask in a fast-paced environment.
- Possess good eye for details and organisational skills.
- Ability to work independently and, effectively in teams.
- Proficient skills in Microsoft Excel, Microsoft PowerPoint, Microsoft Sharepoint, Canva and experience in creative & design work (e.g. poster design, video production, video editing) would be helpful.
- Proficiency in using Gen AI/AI tools is an added advantage.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Top Skills
Ai Tools
Canva
Gen Ai
Excel
Microsoft Powerpoint
Microsoft Sharepoint
CapitaLand Singapore Office
168 Robinson Road, Capital Tower, Singapore, ,, Singapore, 068912
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