Assist with customer feedback analytics, administer global staff recognition awards, plan campaigns, manage customer feedback, and provide administrative support.
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Job Responsibilities:
- Assist with customer feedback analytics and reporting.
- Assist in administering global staff recognition awards, working with cluster HR partners.
- Assist in planning, developing and executing relevant campaigns/initiatives (e.g. Ascott Moments Week) to drive and build branded service culture.
- Review and update standards and guidelines.
- Manage customer feedback via CR mailbox and ECMS.
- Provide administrative support for POP properties (ECMS/GSS and Shiji ReviewPro ORM)
- Assist team in adhoc projects or tasks when required.
Job Requirements:
- Currently pursuing a diploma/degree in Marketing Communications or Social Science or Hospitality Management (with a module in data analytics).
- Comfortable working with numbers/data.
- A passion/heart for service and enjoys working with people.
- Excellent verbal and written communications skills.
- Ability to multitask in a fast-paced environment.
- Ability to work independently and in teams.
- Proficiency with Microsoft Office (Excel, PowerPoint, and Sharepoint), and experience in creative work (e.g. poster design, video) would be helpful.
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Top Skills
Excel
MS Office
PowerPoint
Sharepoint
CapitaLand Singapore Office
168 Robinson Road, Capital Tower, Singapore, ,, Singapore, 068912
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