As the Manager of Inside Sales, you will build and lead a high-performing Inside Sales team responsible for generating qualified pipeline through both inbound lead qualification and structured outbound outreach based on our Ideal Customer Profile (ICP). You will play a key role in scaling our top-of-funnel motion in APAC and the Middle East, optimizing the handoff to sales reps, and contributing to predictable revenue growth.
This is a full-time permanent position, based in Shenton Way, Singapore (hybrid working, working from home 3 days per week). #LI-Hybrid
ABOUT THE ROLE
Lead, coach, and grow the Inside Sales team to consistently achieve and exceed qualified pipeline targets and KPIs.
Work with the global COE and localize best practise inbound qualification workflows and outbound prospecting strategies aligned to ICP and campaign objectives.
Collaborate closely with Marketing to optimize inbound lead flow, MQL handling, and campaign alignment.
Partner with Sales to ensure a smooth and effective lead handoff process, with clear qualification criteria and feedback loops.
Own and continuously refine outreach cadences, messaging, objection handling, and tool usage.
Monitor team performance and pipeline contribution using key metrics (e.g., SALs, SQLs, conversion rates, response rates).
Manage the team’s day-to-day operations, including performance tracking, CRM hygiene, and pipeline forecasting.
Provide coaching and training to Inside Sales reps to strengthen discovery, product knowledge, and consultative selling skills.
Report regularly to senior leadership on team performance, pipeline trends, and areas for improvement.
ABOUT YOU
Proven experience managing or scaling an Inside Sales or Sales Development team in a B2B SaaS environment in APAC and ideally Middle East.
Deep understanding of inbound lead qualification, outbound pipeline generation, and the B2B buying journey.
Skilled in using CRM and sales engagement tools (e.g., Clari, Salesforce, LeadIQ, Clay, Outreach, 6Sense, etc.).
Demonstrated ability to coach junior sales talent and build high-performing teams.
Strong analytical mindset with the ability to track, interpret, and act on performance data.
Excellent communication, collaboration, and stakeholder management skills.
WHAT WE OFFER
Competitive compensation package
Medical insurance for you and your family
Learning and development programs
Flexible working hours & Work-from-Anywhere options
Paid leave and volunteer leave
Wellness programs
ABOUT US
Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
More at www.wolterskluwer.com.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
