Infrastructure Engineer III, Production Management Incident Manager

Job Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Corporate Technology and Employee Platforms, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.
• Drives Major Incidents to resolution authoritatively and confidently.
• Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.
• Assists with root cause analysis for all critical Major incidents and driving resolution to the issues.
• Partners with peers to assist in coordination and identification of "Air Traffic Control" across the various technical estates during the incident.
• Deals with change and problems related to Incident and overall Production Management.

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science/Information Systems/Engineering or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience in Incident Management tools, specifically Service Now
• Experience with one or more general purpose programming languages and/or automation scripting
• AWS Cloud Practitioner
• Working understanding of public cloud

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.