Implementation Specialist

Curious about what it’s like to work at the world’s number 1 discovery platform as a Implementation Specialist ? We’re glad you asked!

As an Implementation Specialist in Gurugram, you will implement high quality Taboola Products at the Publisher website which can be of any platform like Javascript, ReactJS, API based etc. These requests will be received in the form of cases raised by business teams. This position requires an ability to understand the request received in a case, closely aligned with an AM/Seller to execute the implementation in the given SLA ensuring to meet the technical and operational standards set in the process. This also requires collaboration with people with varied experiences within the team and help them to resolve an issue whenever needed.

What skills and qualifications do I need?

For this role, it is essential that you have:

• 1+ years of professional work experience as part of an enterprise software company
• 1+ years of hands on experience on HTML, CSS, JS, ReactJS and python
• Experience with Database -  MySQL, Oracle

It would be great if you also have:

• Good communication skills verbal and written and extensive experience working with clients and partners.
• Strong problem-solving skills and the ability to think critically.
• Experience of working in a rapid global business growth environment will be a huge plus

What will I do on a regular basis?

• Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s
• Meeting individual KPI targets - CSAT, TTD & case closure target and maintaining Quality score as per defined target
• Investigate Fraud Cases and aim for faster resolution and detection
• Run basic bulks through SQL queries 
• Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
• Seamless coordination within the team & with external stake-holders(AMs/Sales etc.)
• Timely and proactive response to incoming customer inquiries via email, chat and ticketing system
• Exhibit strong work Ethic
• Troubleshoot technical issues and escalate issues internally as needed
• Get trained to handle all types of cases independently
• Identify challenges and opportunities to improve operational efficiency
• Continuously enhance your knowledge and proficiency by doing Product Trainings.Stay updated with latest product features, enhancements

Why Taboola?

• If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
• We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, and more.