Implementation Manager

Implementation Manager

Do you enjoy partnering with key clients through project management?

Are you excited to work for a global leader who supports the advancement of science?
About the Team:

Elsevier is a global leader in the development and dissemination of scientific, technological, and medical knowledge. We serve researchers, professionals, and clinicians, through the application of technology and analytics to content.

The Implementation Manager is part of a global Implementation Team based in Denmark, USA, China and Singapore. It is the responsibility of the implementation team to perform customer implementations post-sales.

About the Role:

We are looking for an Implementation Manager to lead and manage APAC customer implementations of our world-class products, Pure, part of the suite of Academic Information Systems (AIS) products: The leading research information systems, trusted by research institutions across the globe.

As an Implementation Manager, you will be responsible for leading and managing a number of these implementations. You will function as the customer’s Pure expert during the implementation and especially regarding the technical tasks of getting data in and out of Pure. You will be the main point of contact for the customer after the purchase of Pure and during the implementation, and the ability to establish good communications and relations with the customer is very important. We take pride in understanding and solving customer's questions and issues, both technical and functional.

Responsibilities:

• Prepare the customer for the implementation project, including assisting sales in pre-sales activities.
• Manage and monitor the implementation as it unfolds, including regular online status meetings with the customer.
• Communicate, plan, and track the work for the specific implementation project with both internal and external stakeholders.
• Be the customer’s Pure expert offering advice and knowledge of best practices on how to use Pure to ensure that the customer harvests the full potential of Pure.
• Liaising with all internal teams (Product, Support, Engineering, Customer Success and Sales) to provide your clients with comprehensive, well-informed support for all their needs
• Ensure that the customer launches with the best possible Pure set up within the boundaries defined for the project on time.
• Training clients online/onsite to help them use and configure our systems.

Requirements:

• Excellent communication skills in English and Mandarin/Chinese are required. Asian languages such as Japanese or Korean are preferred but not essential.
• Minimum 1 to 2 years of experience with IT project management
• University degree or other relevant education (e.j. software engineer, computer scientist, etc.)
• Sufficient technical experience to understand and explain systems integration on the data level including data extraction, transformation, and formatting. 
• Basic knowledge and understanding of databases, XML, ETL and Web Services/API
• Able to program for data transformation activities is preferred
• Experience within the area of research information management is preferred

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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