IM SG Deliver Senior Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Description

Overall purpose of job:

• The Deliver Sr Specialist is to lead in Customer Service, Warehousing, distribution, and logistics operation in Singapore. They will also provide an assistance in managing the relationship of local supplier/vendors and third-party intermediary. They is to ensure adherence and compliance to EH&S, Quality, Regulatory, SOX, HCBI policies and standards.

This role is to support Singapore Deliver activities.

Key responsibilities:

Operational Excellence:

• Day-to-day order management activities are executed flawlessly and timely

• Data collection and preparation of routine reports for management review.

• Order to Cash process related activities monitoring and improvement for compliance with business procedures and workflows.

• Close Collaboration with 4PL to ensure service and order deliveries to customers on time and collaborate on specific projects or initiatives to support business growth or process improvements.

• Customer Service activities are aligned with the total supply chain strategies.

• Leads on all J&J relevant SOPs in defining, adhering, and improving activities.

• Leads Non-conformance reporting and solution for Deliver related non-conformances by J&J internal and 4PL Distributor/Custom Broker deviations.

• Leads in data analytics in the markets to manage and review performance against targets.

• Coordination with warehouse/distributor on inventory movement and perform  reconciliation on periodic basis.

• Coordination with warehouse and freight agents on timely and accurate billing and monthly statement of accounts while coordinating with finance team on financial matters i.e Accrual, payment.

• Provide additional necessary documents or info that may be needed for Pharmacy/Customs Clearance of all J&J shipments.

• Support customer service activities especially towards order processing, order issue resolutions, billing, and invoicing.

• Management and Reporting of Controlled Substances Shipments adhering to J&J compliance standards and local regulations.

• To conduct annual stock check & report to if there is any discrepancy found during the stock check.

Stakeholder Management/Collaboration:

• Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery arrangement.

• Acts as a liaison between J&J, Commercial team, and Distributor to ensure that all queries are dealt with in a timely manner. (Includes Cross functional teams Commercial Quality, Finance, Supply Chain)

• Leads Customer’s supply chain related meeting / review including external service provider business reviews with KPI management, validation and monitoring.

Audit Management & Excellence:

• Front room for audits for SG Market.

• Country level preparation/RFI for audits, auditee, post audit remediation actions.

Projects and Processes

• Continuous improvement of Warehouse and Logistics processes to support improving customer service levels and drive operational excellence.

• Identifies and leads strategic opportunities to optimize warehouse/Logistics and delivery productivity levels, costs improvement process etc. (Includes Cluster level standardization and optimization projects)

• Leads new modality projects that requires customization in processes for new therapies/go to market strategy changes.

Key Business Results

• Warehouse and logistics KPI and service level excellence

• Customer Service KPI excellence

• Inventory movement and reconciliation excellence

• Vendor payment excellence

• Project management excellence

Required Qualification and Core Competencies for the role:

• At least 5 years’ relevant experience and prior exposure in a warehouse/shipping/ freight forwarding industry would be an added advantage.

• Degree in Business Management, Supply Chain/Logistics, or related field preferable.

• Knowledge of warehousing methods and procedures, of inventory and stock control record keeping, of automated inventory-control systems will have an advantage. Meticulous, organized, detail oriented with strong numerical and analytical skills.

• Previous experience with Enterprise Resource Planning (ERP) Systems, particularly SAP experience.

• Experienced in Project Management and Change Implementation Projects. Six Sigma Certification/PMP is preferred.

• Proficient in Microsoft Office, Power BI, Microsoft Co-Pilot possess initiative and able to work independently, able to work in a fast paced and volatile environment.

• Order to Cash and Requisition to Payment Process, strong in Analytical skill, Problem Solving skills, understanding of business finance, and quality management systems.

• Strong interpersonal skills, and the ability to excel as both a team player and a team leader.

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