ICB Tech Reliability Program Manager

Job Description
JPMorgan Chase Overview:
We understand that people seek exceptional value paired with a superb experience from a bank they can trust. That's why we launched Chase UK, our digital bank, to transform mobile banking with seamless experiences that our customers adore. While we're already trusted by millions in the US, we're rapidly gaining ground in the UK, albeit with a unique approach. We're constructing the bank of the future from the ground up, embracing a start-up mindset at every turn, which means you'll have the chance to make a significant impact.
The Reliability team within the International Consumer organization, which encompasses Chase UK, is dedicated to enhancing customer experiences and safeguarding the business by ensuring our products and services are reliable at every stage. This team comprises Business Resiliency, Technology Resiliency, Site Reliability Engineering, and Governance & Transformation. As a member of the Governance & Transformation team, you'll play a crucial role in defining our program management roadmap. The team functions horizontally across Reliability, fostering close collaboration with process owners, Business Resiliency managers, Technology Resiliency, and Reliability leadership.
Job Description:
As the Reliability Program Manager, you will play a pivotal role in driving excellence and innovation across various aspects of our organization. Your responsibilities encompass leadership, strategy and networking to achieve the following objectives creating a holistic approach to organizational development and success.
Objectives:

• Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads.
• Assist and communicate with executives in decision-making, program management, and initiative implementation.
• Improve current processes and optimize organizational procedures for efficiency and productivity.
• Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
• Develop program assessment protocols for evaluation and improvement.
• Maintain organizational standards of satisfaction, quality, and performance.
• Oversee multiple project teams, ensuring program goals are reached.

Responsibilities:

• Serve as liaison with staff, executives, senior leaders, regarding company climate, employee well-being, project updates, proposals, and planning.
• Assist the human resources department with new hires, including documentation and onboarding, and collaborate to address and resolve all employee concerns.
• Oversee daily operations in collaboration with senior managers and department leaders, and perform administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning and coordinating offsites, and scheduling facilities.
• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications.
• Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
• Identify key requirements for cross-functional teams and external vendors.
• Work with other program managers to identify risks and opportunities across multiple projects within the department.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.

Required skills and qualifications:

• Seven or more years of experience in a business management, executive role or program management.
• Experience in organizing and directing multiple teams and departments.
• Experience in planning and leading strategic initiatives.
• Excellent written and verbal communication skills.
• Versatile abilities and extreme dedication to efficient productivity.
• Exceptional skills in leadership, time management, facilitation, and organization.
• Experience in managing stakeholders.
• Project management accreditation preferred e.g. Accreditation and practitioner experience in Project Management e.g. Prince II, PMI or PMP

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.