Human Resources, Global Operations, Analyst

Job Description
The Human Resources Global Operations (HRGO) team provides the full range of local HR operational services including, but not limited to payroll, employee benefits, health & safety, onboarding & off-boarding, immigration, data management & Information Systems linked with global HR systems.
As an HRGO Specialist within HR, you will have an opportunity to provide exceptional service to our employees across JPMorgan Hong Kong's full range of businesses and functions and to be a change leader by contributing to simplifying and automating complex processes. You are a strong self-starter, who thrives working within a demanding, fast paced global environment, whilst managing competing priorities.
Job responsibilities:

• Provide location oversight processes and operations related to onboarding process, Right to Work management, benefits, etc.
• Handle queries and escalation from employees in partnership with various stakeholders, operations teams across the region, and vendors where needed.
• Reviewing and managing letters, documents and communications related to employment and benefits.
• Work closely with the various functional teams in India and Philippines Corporate Centres and Hong Kong to ensure that services are provided as required by the location.
• Manage SharePoint / intranet site to ensure that information contained therein is updated.
• Review, validate and reconcile invoices for payment processing.
• Plan and coordinate activities, events or projects with stakeholders and vendors.
• Lead process improvement reviews to ensure efficient and effective services are provided in this quickly changing environment.

Required qualifications, capabilities, and skills:

• Minimum of 3 years' experience in Human Resources or related field
• Excellent written and oral communication (both verbal and written) skills
• Excellent client relationship skills; ability to identify, build and maintain relationships both within HR and externally to deliver success
• Excellent planning and organizing skills with the ability to multi-task and quickly respond to changing priorities
• Detail-oriented, strong process management mindset
• Strong regulatory awareness, risk and control mindset
• Self-starter; ability to resolve day-to-day issues effectively
• Team player with ability to work in a small team cohesively
• Basic knowledge of HR processes
• Proficiency in Microsoft Word, Excel, PowerPoint

Preferred qualifications, capabilities, and skills:

• Hong Kong payroll, benefits and immigration knowledge would be a plus
• Fluency in Cantonese an advantage

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.