Human Resources - Executive Assistant

Job Description
Human Resources (HR) is pivotal in enhancing the employee experience, shaping the firm's culture, and fostering a diverse and inclusive workforce. As strategic partners to the business, we collaborate with leaders across the firm to hire, develop, and retain top talent, aligning with business objectives. Together, we cultivate a supportive work environment where our people feel a sense of belonging and can make impactful contributions. We offer a suite of products and services that position JPMorgan Chase as an employer of choice and propel our business forward.
As an Executive Assistant in Human Resources, you should possess excellent interpersonal skills, attention to detail, a quality focus, a \"can-do\" attitude, high energy, and flexibility in a fast-paced, deadline-driven organization. You will thrive in a team environment, professionally represent the manager/group, and deliver flawless work output. Your daily routine includes interactions with various executive-level internal clients across business lines. You will adapt procedures, processes, and techniques to complete assignments aligned with the department's activities and goals.
You confidently make independent decisions when handling administrative tasks. You develop an understanding of what matters to the team you support and actively apply that knowledge to your day-to-day activities. You possess superior communication skills, both written and oral, and are clear, concise, and to the point. Your phone etiquette is excellent, and you demonstrate a sense of ownership by following up when required. You know when to use tact and discretion when dealing with confidential matters.
Job Responsibilities

• Manage and handle complex and detailed calendars, addressing multiple and/or urgent meeting conflicts, and setting up meetings and conference calls, both internally and externally. Handle all associated logistical aspects.
• Operate effectively in a fast-paced, ever-changing environment, managing multiple priorities with a calm, professional, and willing attitude.
• Answer phones professionally, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner.
• Coordinate travel arrangements (air, hotel accommodations, and ground transportation); prepare detailed itineraries, required travel visas/documents, and ensure accuracy and timely delivery of plans/tickets to travelers.
• Process invoices and T&E expense claims for team members promptly. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures.
• Take on increased and/or new responsibilities as needed.
• Assist with overflow, special projects, assistant back-up coverage, and day-to-day tasks.
• Provide general administrative support for Singapore HR

Required Qualifications, Capabilities, and Skills

• Bachelors degree or equivalent
• Minimum of 5 years of experience in an Executive Administrative Assistant role within financial institutions.
• Experience in calendar management
• Strong problem-solving ability.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of general office procedures (e.g., scheduling, expenses, calendar).
• Effective interpersonal skills.
• Excellent telephone etiquette.
• Superior oral and written communication skills.
• Tact and good judgment in confidential situations and proven experience interacting with senior management.
• Ability to adapt procedures, processes, and techniques to complete assignments.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.