Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job DescriptionHigh Volume Team is looking for a new High Volume EDD agent. This role is an exciting opportunity.
Your main responsibilities will be:
- Perform Due Diligence on existing, new and/or potential business customers based on risk mitigation controls and certain trigger events;
- Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;
- Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;
- Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;
- Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
- Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
- Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;
- When warranted, be capable of drafting SAR narratives to report activity deemed unusual;
- Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;
- Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
- Support Wise in internal and external audits and regulatory due diligence process related queries reviews;
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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