The Head of Staffing and Capacity Planning will develop staffing strategies to align with business growth, collaborate with teams for optimized operations, utilize data analytics for informed staffing decisions, streamline workflows, manage a high-performing team, and implement long-term solutions for scalability and quality.
We seek craft-minded, innovation-oriented, entrepreneurial souls to reinforce our Operations team. You will take charge of one of the most critical teams in Superside—Staffing and Capacity Planning.
This role demands a strategic vision to drive operational excellence, working with Senior Leadership to ensure that Staffing enhances the customer experience and scales alongside our rapid growth. This role will involve transforming opportunity areas into operational innovations to ensure we deliver the best creative work and customer experiences.
You’ll optimize staff operations to support customers, internal users, and Superside's overall success, ensuring we align staffing and capacity with business drivers. This role requires someone who is energized by solving complex staffing processes and situations using quantitative data and qualitative human-centered design. You need to be passionate about improving our core services and team efficiency, helping us deliver high-quality results that reflect our values of speed, precision, and creative excellence. This is a high-stakes role with the opportunity to immensely impact our people, customers, and business.
What you’ll do
- Design and implement a forward-looking staffing strategy that aligns with business growth targets and drives efficiency.
- Optimize staff operations to support customer retention, satisfaction, and creative excellence
- Leverage data analytics to make strategic staffing and resource allocation decisions
- Automate staffing processes, reducing manual work and embedding solutions into internal tools
- Identify and track capacity KPIs to improve workforce planning and project success rates
- Apply human-centered design principles to improve the staff experience and creative workflow
- Lead a high-performing team, fostering a culture of excellence, accountability, and collaboration
- Ensure scalability by building smart, long-term staffing solutions without adding unnecessary complexity
What you’ll need to succeed
- Proven senior leadership experience in staffing and resource operations management within a dynamic creative environment, ideally at a director level or equivalent.
- Extensive experience implementing and optimizing resourcing operations systems
- Advanced data analytics skills (Excel, Google Sheets) and a passion for data-driven decision-making
- Exceptional stakeholder management and executive-level collaboration skills, with the ability to influence and partner effectively at the senior leadership level
- Process-oriented mindset, with a bias for action and strong execution capabilities
- Strong problem-solving skills, able to simplify complexity and drive meaningful solutions
- A builder mentality, with experience designing and implementing scalable staffing systems
- Experience balancing speed and quality—able to move fast without sacrificing operational excellence
- People management experience is a plus, but a strong leadership mindset is essential.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Similar Jobs
Healthtech • Logistics • Pharmaceutical
The Program Manager oversees project management, performance monitoring, staff training needs assessment, client communication, and implements call center projects in a healthcare setting.
Top Skills:
Automated Warehouse Operating SystemExcelMicrosoft WordPowerPoint
.png)
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
As a GTM Systems Manager, you will create and optimize growth programs, manage engagement platforms, and partner with teams to align business objectives with pipeline targets.
Top Skills:
APIsCommon RoomFivetranHightouchMarketing Automation PlatformsOutreachSalesforceSQL
Big Data • Fintech • Mobile • Payments • Financial Services
The Fraud Operations Specialist will review and diagnose suspicious account activities, collaborate with teams on fraud risk, and resolve issues with minimal direction. They will also assist with escalations and support cross-functional teams.
Top Skills:
SQL
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
