Head of International & Multilingual Localization

Responsibilities

• Strategic Planning & Execution
• Formulate and implement a company-wide multilingual localization strategy, covering 10+ languages with a focus on high-priority markets. Ensure all translated content aligns with local legal, cultural, and user experience norms.
• Establish crypto-specific terminology databases, style guides, and multilingual quality assurance standards to support consistent and high-quality localization.
• 2. Team Management & Process Optimization
• Lead a team of 50+ professionals, including in-house linguists, external vendors, localization project managers, and language compliance specialists.
• Design and implement an end-to-end localization workflow in collaboration with product and engineering teams, from content intake to translation, review, and deployment. Drive automation and efficiency via a centralized TMS (Translation Management System).
• 3. Business Collaboration & Risk Management
• Work closely with product teams to ensure UI/UX, product logic, and compliance-sensitive content are localization-ready and adaptable to international use cases.
• Partner with Legal and Compliance departments to ensure multilingual content meets local financial regulations and industry standards (e.g., FATF, MiCA, SEC).
• 4. Technology-Driven Innovation & Cost Efficiency
• Leverage AI-powered translation platforms (e.g., Smartcat, Lokalise) and machine learning models to optimize translation workflows, reduce manual workload, and control operational costs.
• 5. Additional Duties
• Willingly take on ad hoc tasks or assignments from company leadership or team leads to ensure smooth team operation and alignment with company-wide goals.

Requirements

• Must-Have Qualifications
• 5+ years of experience in localization, internationalization, or multilingual operations, with 2+ years of managing teams of 30-50+ people. Experience in leading internet or FinTech companies is highly preferred (especially crypto exchanges or cross-border payment platforms).
• Deep understanding of cryptocurrency industry terminology and workflows (e.g., wallets, on-chain transactions, staking, derivatives). Familiarity with the multilingual strategies of leading platforms such as Coinbase, Binance, OKX is a strong plus.
• Demonstrated experience in multilingual compliance content operations and a solid understanding of global financial regulatory landscapes and privacy policies.
• Native or professional fluency in Mandarin and English; proficiency in a third language (e.g., Arabic, Spanish) is a plus.
• Core Competencies
• Strategic Thinking: Ability to design scalable localization strategies aligned with business growth across both emerging and mature markets.
• Technical Literacy: Hands-on experience with CAT tools (e.g., Smartling, Trados, MemoQ), TMS platforms (e.g., Lokalise, Crowdin), and familiarity with GPT-powered AI applications in translation.
• Risk Sensitivity: Strong sense of responsibility in handling high-risk content such as legal disclaimers or asset-related warnings; crisis management experience in multilingual contexts is highly valued.

Nice-to-Have Qualifications

• Prior experience building or managing international localization functions within leading Web3 or crypto firms (e.g., Binance, Bybit, Bitget, OKX).
• Strong cross-cultural communication skills and experience managing remote teams across multiple time zones.
• Comfort with ambiguity and high-growth environments.