Hardware Operations Program Manager (Singapore)

Proto is accelerating the world's transition to an open economy with products that increase access and independence for everyone. We're building Bitkey, a simple and safe self-custody bitcoin wallet that will put customers in control, as well as hardware and software that will help decentralize bitcoin mining and enable new and innovative use cases for bitcoin mining. We're developing these products in the open - you can read more about them at bitkey.build and mining.build . Within Proto, our Bitcoin Products team delivers the product and go-to-market strategy, software, firmware, and custom silicon needed to make Bitkey and our ambitious mining initiatives a reality. Come build the future of money with us!
The Operations Program Manager is responsible for the operational management and supports all Hardware projects within Block. You will manage and lead cross functional teams by driving schedules and communicating risks and priorities from development to mass production. You will also ensure the success of development builds and mass production through factory ownership and by utilizing strong operational management experience to manage selected CMs and achieve objectives for the company. You will drive day to day activities with Contract Manufacturers and Block teams from NPI through sustaining stages, with the top level project goals in sight at all times.
The Operations Program Manager is expected to understand the details of cross-functional issues and risks, while also maintaining an operations mindset to ensure a healthy supply. This will enable you to set the proper priorities and put risk mitigation plans in place. You will lead and manage the effort to take a program from development stages through the end of life cycle.
Qualifications
You will:

• Work cross-functionally with the internal teams and Block's manufacturing partners to ensure new products are successfully developed through NPI to Mass Production
• Work alongside the cross-functional team during development to prepare EVT, DVT, PVT and Ramp, this includes factory support & build-readiness preparation. Lead operational readiness of new product
• Work cross-functionally with engineering, planning, & product marketing to ensure that final product supply can meet demand
• Work closely with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production
• Manage overall capacity plan, including coordination of equipment, fixture & materials for ramp
• Work closely with MPM and GSM to identify material supply risks and/or opportunities to manage support build plan
• Lead Post Ramp Qualification to ensure post ramp changes are made and implemented based on the need of program quality improvement, material shortages, etc.
• Build strong relationships with CM's to ensure high quality and a predictable supply
• Be able to plan and track operational budget and spending

You Have:

• 5+ years of industry experience and project management experience
• Strong interpersonality and project leadership
• Excellent communication skills in both English and Mandarin
• Ability to travel up to ~40% to various international destinations
• Experience with supply chain management / manufacturing background is preferred

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.