Manage group bookings and onboard events for cruise ship guests. Serve as primary contact for group leaders, coordinate logistics with ship departments, handle special and VIP requests, maintain records and reservations, assist pre-cruise planning, distribute materials, and ensure exceptional guest service.
The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.
Responsibilities
- Coordinate all aspects of group bookings, including reservations and onboard activities.
- Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
- Organize and oversee group events, ensuring all logistical details are executed flawlessly.
- Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
- Handle any last-minute changes or challenges, providing effective and prompt solutions.
- Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
- Maintain accurate records of group activities, requests, and special requirements.
- Ensure compliance with all guest service standards and protocols.
- Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
- Provide exceptional customer service to enhance group members’ overall experience.
- Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
- Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
- Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
- Manage VIP group requests, providing enhanced services to high-profile group guests.
- Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:
- Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle dynamic, fast-paced environments.
- Proficiency in computer systems, including reservation software.
- Problem-solving abilities and the ability to work under pressure.
- Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
- Valid passport and visas as required.
- STCW certification or willingness to obtain.
- Valid Medical certificates
For Pooling purposes
Contract length: 4 months on/ 2 off
Columbia Shipmanagement Singapore Office
Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Lead product strategy for Affirm's 1:Many distribution partnerships, owning partner portfolio and building repeatable integration capabilities. Define roadmaps, prioritize features, develop success metrics/OKRs, and partner with commercial, design, analytics, and engineering to launch and scale platform partner integrations that drive merchant growth.
Top Skills:
Figma
Cloud • Fintech • Food • Information Technology • Software • Hospitality
As a Staff Software Engineer, you'll lead a team in developing and delivering scalable software solutions for employee management in the restaurant industry, focusing on enhancing customer and employee experiences.
Top Skills:
GraphQLJavaKotlinReactRestTypescript
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves helping modernize industries through IoT solutions, engaging with clients, managing implementations, and driving tech adoption. Significant pre-sales experience is required, coupled with a strong technical background in hardware and cloud applications.
Top Skills:
AIAutomationBashCloud SoftwareComputer NetworkingControl SystemsIotJavaScriptOpen ApiPython
What you need to know about the Singapore Tech Scene
The digital revolution has driven a constant demand for tech professionals across industries like software development, data analytics and cybersecurity. In Singapore, one of the largest cities in Southeast Asia, the demand for tech talent is so high that the government continues to invest millions into programs designed to develop a talent pipeline directly from universities while also scaling efforts in pre-employment training and mid-career upskilling to expand and elevate its workforce.
