Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, for this particular role, we are prioritizing candidates who are currently residing in Singapore or have an established presence in the area.
About the job
Reporting to the Field Service Team Manager, this role will be providing first line technical support for emergency cases and planned services by email or phone for our global marine customers and sales companies.
Key tasks:
- Remote trouble shooting, identification and analysis of the problem.
- Acts as a technical planner for trouble-shooting tasks in coordination with the Global Coordinator to finetune tasks in terms of needed, skills, tools, additional parts, timing of work.
- Identification of Field Service Engineers’ (FSE) skills, tools, spare parts & equipment needed on board.
- Creation of service requests.
- Ability to handle all major products and applications at least within one Business Unit.
- Quality check of reports and documentation of all performed service tasks.
- Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks.
- Training of local FSE. Acts as a regional knowledge and skill transfer from Central BU technical specialists and cascades this out to local SC upon need.
- Provide support in claims handling.
What you know?
- Degree in Marine Engineering or equivalent.
- 3 solid years of experience of onsite service, technical support or field service coordination.
- Self-motivated and able to work independently at own initiative.
- Customer focused mindset.
- Excellent interpersonal skills, able to communicate efficiently – both written and verbally.
- Excellent time management and project management skills.
- Ability to make responsible and sound decisions, meet targets and handle high pressure environments.
- Proficient in Microsoft Office automation tools and able to utilize technology effectively.
What is in it for you?
- You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet.
- You work in a company who values personal development and leadership.
- Your work will have a true impact on Alfa Laval’s future success.
