Experienced Technical IT Support Specialist
Company:
Jeppesen Asia/Pacific Pte. Ltd.
At Jeppesen (Boeing Digital Aviation Solutions), we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.
We are currently looking for an Experienced Technical IT Support Specialist for our office in Singapore to join an international environment with a team of like-minded system experts in a leading edge expanding software company.
The team you will be working with consists of Technical Support Specialists (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally.
This position is hybrid. This means that the selected candidate will be required to perform some work onsite 3 days a week according to current agreements. This is at the hiring team’s discretion and could potentially change in the future.
Position Responsibilities:
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Become an authority on several production system installations in terms of managing the technical aspects of the applications.
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Participate in ongoing implementation projects
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Provide advanced technical support for flight and crew planning and related products, in relation to the Service Level Agreement(s)
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Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
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Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades
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Work with System requirements with internal and external stakeholders
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Opportunity to be on roster (24x7 standby) every fourth to fifth weekend (eventually fifth week) which is compensated additionally.
Basic Qualifications (Required Skills/Experience):
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Bachelor's degree or higher in Information Technology related field or equivalent.
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5+ years in software development or advanced technical support role
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Strong knowledge in Python language
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Strong knowledge of Unix and/or Linux
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Strong knowledge with shell scripting
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Good knowledge in version control systems such as Git and Mercurial
Preferred Qualifications (Desired Skills/Experience):
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Particular interest in technical problem solving
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Strong programming skills
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Databases (Oracle or Postgresql)
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Experience with AWS
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Knowledge of Kubernetes is beneficial
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Knowledge of Terraform is beneficial
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Messaging systems such as Activemq
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Customer relationship experience is advantageous
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Highly responsible, able to take ownership of issues
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Strong technical & analytical aptitude
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Able to work independently and within a team
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Fluency in English language
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Other job-related information:
This requisition is an international, locally hired person.
Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
Language Requirements:
Not Applicable
Education:
Bachelor's Degree or Equivalent
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer willing to sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (Singapore)
