WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
Additional Job Description
The Client Solution Executive for Astro Media Solutions will be joining a high-performing and collaborative team that works hard and fast to grow and maintain strong relationships with direct clients and media agencies. As an integral part of the Media Sales team, this role will be the primary point of contact for clients or agencies once a campaign has been sealed by the Client Partner team, ensuring a seamless and exceptional experience throughout the campaign execution process across Astro’s ecosystem. This role is critical in bridging the gap between a client’s needs and the company’s offerings, ensuring client satisfaction and loyalty which is vital to the company’s revenue generation. Other responsibilities include:
Responsibilities:
- Client Relationship Management: Serve as the primary contact and escalation point for clients, ensuring a seamless and exceptional experience throughout the campaign execution process. Develop an understanding of each client’s business landscape, including their financial performance, brands, and challenges to provide solutions that align with clients’ business objectives.
- Campaign Management: Collaborate with various internal stakeholders like Content, Radio, Digital, Creative Services team to execute campaigns proficiently across Astro’s ecosystem of TV, radio, digital, and on-ground activation.
- Coordination: Coordinate closely with internal stakeholders involved in campaign execution to facilitate smooth delivery, ensuring adherence to timelines and quality standards.
- Budget Tracking: Track campaign budget and ensure utilisation of client’s committed spending.
- Client Communication: Work closely with the Client Partner to keep clients informed about new products, services, or changes in the market.
- Opportunity Identification: Partnering Client Partner team to identify opportunities to introduce other products or services that complement or enhance what the client is already spending on, thereby increasing the value delivered and revenue generated from each client.
- Campaign KPI Achievement: Diligently work towards achieving agreed-upon client KPIs by monitoring campaign performance closely and provide timely updates/reports to clients, identifying and capitalising on opportunities to enhance campaign effectiveness and drive additional spending from clients.
- Post Campaign Analysis: Analyse campaign outcomes and identify opportunities for client retention through the development of tailored retention plans aimed at strengthening the client’s brand presence on our platform.
- Paperwork Management: Take ownership of all paperwork associated with campaign management, including contract management, invoice payment and data entry into relevant systems, ensuring accuracy and compliance at all times.
- Trade & Targeted Client Engagement Events: Represent Astro Media Solutions at trade events and client events to effectively communicate Astro’s capabilities, credentials, and business updates to reinforce Astro’s position as the ideal advertising partner for clients.
REQUIREMENTS:
- Degree/Diploma holders in Business/Commerce/Communications or in any relevant field
- Preferably 5 years working experience in customer service environment
- Fluent in English, Bahasa Malaysia and/or other languages are added advantage
- Able to lead and motivate the team
- Able to interact with all levels of people and possess a service oriented mindset
- Independent, self-motivated and possess positive attitude,Results oriented
- Ability to work and manage in a fast pace and challenging environment
- Mature,dynamic and proactive
- Able to organize resources, present report and coordinate project work
- PC literate with working knowledge of Microsoft Windows, Word and Excel
