The Executive, Client Management is responsible for key account management, providing high-quality customer service, negotiating profitable renewals, and implementing process improvements while liaising with internal departments. The role requires proactive strategy development to meet retention targets and enhance client relationships.
Executing a Client Management role in all aspects of key account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication.
Critical Tasks and Expected Contributions/Results:
- Act as key contact to assigned intermediaries and clients for defined book of business for day to day escalations
- Deliver a high quality of customer service to internal customers, clients, intermediaries and prospects by answering queries and investigating, resolving services issues across an assigned section of our portfolio
- Pro-actively manage and successfully negotiate profitable renewal retention of defined portfolio-rated book of business.
- Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes
- Project lead in ad-hoc assignment(s), product development etc.
Key Challenges/Anticipated Changes in Environment:
- Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals
- Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client
Developmental Value of Position:
- Ability to work independently to achieve retention and financial targets set on assigned portfolio
- Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals
Experience/Knowledge, Education and Other Requirements:
- University education required
- Excellent communication skills, both written and spoken English
- PC literate – Solid knowledge of basic Microsoft applications, including Word, Excel, PowerPoint and Outlook
- Capable of prioritising workloads in order to meet tight deadlines
- 3 or more years of Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred
- Certificates in General Insurance and Health Insurance
- Candidate with less years of experience would be considered for a junior role
Personal Competencies Required:
- Presentation Skills
- Self-motivated
- Effective goal setting
- Results Driven
- Sense of Urgency
- Problem Solving
- Strong sense of ownership
- Self-starter with the ability to demonstrate independent judgment and discretion
- Strong interpersonal communication skills
- Strong Financial Acumen, Analytical and Negotiation Skills
- Regulatory awareness
- Good business/product knowledge
- Influencing skills
- Inter-cultural Orientation
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Top Skills
Excel
Microsoft Outlook
Microsoft Powerpoint
Microsoft Word
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