HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.
Job Description
EUC Ops Requirements -Support Specialist
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- Resolve customer’s issues via the Chat, Telephone, email, or Webex session.
- Regular follow ups with customers with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals.
- Handle internal and external escalations which are within the team’s scope.
- Reproducing issues in-house and responding back in a timely manner with Continual follow ups with customers along with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Provide initial remote technical troubleshooting on all the Workspace One SME’s and EUC products.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create knowledge base content for internal and external use.
- Work directly with our Internal teams such as Technical Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
