Engineering Manager (Web/Frontend)

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8 Inc. (Nasdaq: EGHT) builds technology that enables anytime, anywhere, any device connectivity, putting communications at the heart of its business. Its 8x8 CPaaS offering provides a cloud-based platform and infrastructure through which businesses can integrate real-time communications capabilities (SMS, WhatsApp, Viber, Voice, Video) into their applications, websites, and workflows via APIs. Organizations globally leverage 8x8 CPaaS to enhance customer experience through the implementation of unified omnichannel customer communications.

About the Role

As an Engineering Manager for CPaaS portals, you will lead a team of engineers to ship best-in-class customer-facing web apps for 8x8 CPaaS B2B customers around the globe. This role, based in Cebu, Philippines, reports to the VP of Engineering in Singapore HQ.

We are looking for an experienced Team Leader for web developers to participate in the challenging work of building SaaS-portals for the global market. We expect that you will be both a mentor and a leader for your 10+ engineers. This means you will help with technical decisions, coach the engineers reporting to you, and partner with stakeholders cross-functionally — and you will definitely be writing code. Responsibilities will include designing modern interfaces using the latest JavaScript-based architecture and deploying the product to 8x8 infrastructure in multiple public clouds and geo regions. You will work with Product Managers to understand customer requirements and guide UI/UX Designers and Developers to implement features.

Your Responsibilities

• Provide technical and people leadership for a team of 10+ Full-stack, Frontend, and QA engineers, including regular one-on-ones to foster career development, maintain a positive team culture, and boost morale.

• Collaborate with Product Managers on prioritization and planning to define work that delivers meaningful impact, and drive agile execution through sprint planning, stand-ups, and retrospectives.

• Track and optimize delivery metrics such as velocity, cycle time, and deployment frequency, continually refining processes to improve performance.

• Manage technical architecture and quality, ensuring well-tested, modular, and reusable code with high test coverage.

• Design scalable and modern web application architectures that offer delightful user-facing features, while focusing on performance, accessibility, and usability.

• Set and uphold technical standards across the front-end team, promoting best practices, ownership, pragmatism, and comprehensive testing.

• Mentor team members, guiding them in adopting new technologies, refining their skill sets, and advancing their careers.

• Streamline CI/CD, testing, and release management to ensure quick and reliable delivery cycles.

• Optimize application performance and scalability to provide reliable, high-quality user experiences.

Desired Skills and Experience

• 7+ years of hands-on experience developing front-end web applications.

• 2+ years of proven ability managing diverse engineering teams.

• Strong leadership and communication skills.

• Entrepreneurial, self-driven mindset with a passion for elevating the customer experience.

• Deep knowledge of front-end JavaScript frameworks (Vue.js or React.js) and Node.js for backend.

• Expertise with coding standards for HTML5, CSS3, and ES6+ JavaScript.

• Familiarity with Node.js, Vue.js or React.js, k8s, and other modern tech stacks.

• Experience in Continuous Integration and Continuous Delivery (CI/CD).

• Knowledge of current trends and best practices in web app architecture.

• Extensive experience in responsive web design and development.

• Ability to design and implement highly scalable applications with a user-centric focus.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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