Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
At Thumbtack, the Marketplace team is responsible for building a world-class, two-sided marketplace where customers have delightful hiring experiences. We are also responsible for building a healthy ecosystem that maximizes marketplace value for customers and pros on our platform.
This includes enhancing the end-to-end search & hiring experience that enables millions of U.S. customers to find and hire professionals from a marketplace of more than 300,000 local businesses. This includes challenges like:
- Enabling customers to browse and discover the services we offer on Thumbtack.
- Enabling the customer to express their problem in everyday, conversational language via our search bar.
- Search query comprehension and problem scoping.
- Optimizing the algorithms that power how we rank professionals.
- Enabling customers to compare and select the most relevant pros for their job.
- Building personalized recommendations for customers based on their past interactions.
- Evolving and scaling the underlying infrastructure that powers the marketplace.
The marketplace team is organized into a set of smaller cross-functional product teams (pods) that own certain key problems and their underlying infrastructure. Each pod is typically composed of an engineering manager, a product manager, around 6-12 software engineers and cross functional partners like designers, applied scientists, data scientists etc. Each pod typically runs 20-30 experiments (A/B tests) per year, typically aimed at driving business metrics related to conversion or monetization.
About the RoleWe are seeking an Engineering Manager for one of the cross-functional product teams (pods) within the larger marketplace team. You will partner with the Product Manager to help define technical & product strategy that include your team’s OKRs (Objectives & Key Results), and will be responsible for driving execution. You will also be responsible for coaching and managing engineers (backend, front end, iOS, Android) on a full-stack product team.
Given that the marketplace team drives a sizable portion of Thumbtack’s revenue growth, this is a high impact, high visibility role within the company. To be successful in this role, you will need to effectively collaborate with cross functional counterparts (product, design, applied science, data science etc.) across the company.
What you'll do- Define and evolve the technical vision & strategy for your team.
- Effectively collaborate with cross functional counterparts (product design, applied science, data science) on strategy & execution.
- Drive team execution against team-specific OKRs.
- Lead and manage the team as a highly-competent technical leader (not just a people leader), who can help guide complex technical decisions.
- Hire, coach and manage full-stack engineers at all levels including Staff+ eng.
- Build and evolve a high performing culture of excellence on the team.
- Be accountable for maintaining and scaling the infrastructure owned by your team.
- Work closely with other engineering leaders to evolve and continually improve Thumbtack’s engineering culture in a high paced growth environment.
- 2+ years of experience in an engineering management role.
- 5+ years of experience building software at scale.
- Strong technical skills and is willing to be hands-on with code reviews, debugging, and systems design.
- Strong leadership, collaboration and communication skills.
- Experience shaping technical & product strategy in collaboration with cross functional counterparts (design, product, data science).
- Experience with decision making using A/B testing.
- Commitment to building inclusive teams and team culture.
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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
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