End User Support Specialist

Do you enjoy acting quickly to solve problems?
 

Would you like to take ownership of delivering an exceptional service to our customers?
 

Join our Digital Technology Team
 

We are Baker Hughes' Digital Technology team. We provide and create tech solutions to cater to the needs of internal and external customers. As a global team we collaborative to provide cutting-edge solutions to solve our customer's problems
 

Partner with the best
 

As an End User Support Specialist, you will play a key role in solving problems and ensuring we deliver an exceptional service. You will provide hands-on support to our customers and VIP's. You will have the opportunity to be involved in technology projects that help us to innovate and improve.
 

As an End User Support Specialist, you will be responsible for:
 

• Providing first line technical support to end-users, Executive priority support - resolving hardware and software issues related to desktops, laptops, printers, and other peripherals.
• Performing regular maintenance tasks such as software updates, system backups, and virus scans to ensure the smooth functioning of all desktop systems.
• Assisting users with IT-related queries and provide training on various software applications and system functionalities to enhance user proficiency.
• Installing, configure, and deploy desktop hardware, operating systems, and software applications according to organizational standards and requirements.
• Diagnosing and resolve technical issues promptly, utilizing diagnostic tools and techniques to minimize downtime and maintain productivity.
• Maintaining accurate records of support requests, resolutions, and system changes in a ticketing system, and generate reports to track performance and identify areas for improvement.

Fuel your passion
 

To be successful in this role you will:
 

• Have a related Bachelor in Information Technology
• Have 3 yr of experience in Information Technology
• Have knowledge in ITIL foundation (Information Technology Infrastructure Library )
• Be self-motivated to deliver deadlines with minimal supervision
• Be able to collaborate and work productively as part of a team
• Have an analytical mind, great attention to detail and a passion for problem solving
• Be required to have your own Transportaion

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 

This role is a Full Time Regular
 

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits