Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Customer Service EDI Specialist for Cytiva Singapore and China would be responsible for managing and resolving issues related to EDI orders to ensure the efficient and accurate processing of those orders.
This position reports to the Director APAC Customer Service and is part of the Commercial Operations located in Singapore and will be an on-site role to cover Asia Pacific and China region.
What you will do:
- Oversee and manage Electronic Data Interchange (EDI) operations, generating daily reports to identify and address errors and un-booked orders. Manage Letter of Credit (LC) as an added work accountability/responsibility and support CS Bowler operations as when required.
- Analyse EDI data trends and apply Danaher Business System (DBS) methodologies to achieve KPI targets.
- Enter and manage workflows for account creation and relationships, ensuring data integrity. Resolve purchase order discrepancies, such as pricing and part number issues.
- Collaborate with the e-Business and business stakeholders to identify process improvements and develop documentation and training guides.
- Build a culture of continuous improvement, leveraging DBS tools to identify process gaps and implement preventive measures in the EDI/LC operations.
Who you are:
- Bachelor’s degree preferred.
- This specialist would be an experienced, high-performing CS associates who have strong problem-solving skills and ability to work independently.
- Proficiency in using Oracle systems for EDI processing. Proven experience in EDI management and issue resolution.
- Strong analytical skills and the ability to manage/prioritize multiple tasks.
- Excellent verbal and written communication skills. Professional working proficiency in Mandarin is a plus (China Market).
It would be a plus if you also possess previous experience in:
- Familiarity with account creation and relationship set up.
- Understanding of pricing and Unit of Measure discrepancies.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
