DLP Operator

Ensign is hiring !

Responsibilities

Manage and operate DLP platforms based on clients’ procedures. Function Level 1 DLP Operator to perform first level incident response and request fulfilment.

Operations

• Provide level 1 support for incidents, including engaging 3rd party support from the product vendors.
• Test hotfixes, service packs, update rollups and patches, as per the instructions of the Patch Manager
• Support new initiatives as requested by the Customer.
• Advise the Customer on all DLP policy change requests, and ensure the change adheres to the policy guidelines.
• Review and update DLP policy configured for the DLP Client Service and as directed by Customer.
• Provide summary information of specific Central DLP System configurations, security policies and settings.
• Conduct technical support briefing for the Customer
• Coordinate a review exercise on all DLP policy with the Customer.

Infra

• Monitor device’s health and availability
• Resolve device’s health incidents within Service Level Agreement (SLA)
• Implement configuration changes and process requests from clients
• Manage device tuning and patching
• Implement major upgrade and enhancements review
• Manage any hardware replacement and license
• Maintain existing operational documentation required for technology management processes or to maintain device health

• Update the operational documentation to ensure that any latest changes to the operations are being captured

Requirements

• Diploma/Degree in Information System/Information Security from a recognized institution
• 0-2 years of experience required
• Meticulous self-starter with a positive attitude
• Basic, yet sound technical understanding of operating systems, network architecture and design
• Basic, yet sound knowledge of network routing and switching fundamentals to include knowledge of Multiprotocol Layer Switching (MPLS)
• Basic, yet sound knowledge of Virtualization, Hypervisors and Virtual Storage Area Networks